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W7 BSOD issue

Posted on 2014-11-25
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Medium Priority
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Last Modified: 2014-11-25
Problem signature:
  Problem Event Name:      BlueScreen
  OS Version:      6.1.7601.2.1.0.256.48
  Locale ID:      1033

Additional information about the problem:
  BCCode:      9f
  BCP1:      0000000000000003
  BCP2:      FFFFFA8006B892C0
  BCP3:      FFFFF80000B9A518
  BCP4:      FFFFFA804183E730
  OS Version:      6_1_7601
  Service Pack:      1_0
  Product:      256_1

Files that help describe the problem:
  C:\Windows\Minidump\112514-55520-01.dmp
  C:\Users\jazziiilove\AppData\Local\Temp\WER-21863337-0.sysdata.xml

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If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

I renamed the extension to txt.
112514-55520-01.dmp.txt
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Question by:jazzIIIlove
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3 Comments
 
LVL 88

Accepted Solution

by:
rindi earned 2000 total points
ID: 40464631
Are you using a VPN client? The crash seems to have been caused by dne64x.sys which is often an issue that points to a VPN client. I suggest you make sure your client is up-to-date, and to also run an SFC /scannow from a CMD prompt as Administrator. Disconnect your LAN while doing that to reduce the chance of another crash.
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LVL 12

Author Comment

by:jazzIIIlove
ID: 40464970
Hi;

I am sometimes using several VPN clients. Does it say which one?

Regards.
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LVL 88

Expert Comment

by:rindi
ID: 40465072
No, but an example is Cisco.
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