What to do about a burn image on the Laptop LCD Screen

I have a Dell laptop and the Screen is casting very bright to the point that its hard to see the screen, I tried to change the brightness and contrast but that doesn’t make a differences. Also I notice that there is a burn ghost like image of windows in the background, even before Windows boot you can see them on the screen. Is there something I can do?

Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

JohnBusiness Consultant (Owner)Commented:
LCD screens are not overly susceptible to image burn-in. But if it happens, the ONLY remedy is a new screen. You cannot fix the screen if the image is displaying as you say.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Tony HungateTechnical Writer/Trainer | CISSPCommented:
I agree with John on the LCD, once there is a burn in issue there is no way to fix it, I would however also connect your system to an external monitor to see what the output is.  If your external monitor displays as it should then you can be almost certain that the issue is your LCD screen and should be replaced.

If you get a very bright output on the external monitor as well then you need to look into you systems graphics card/chip.  If you have a system with an upgraded GPU, you can try disconnecting and re-seating the connector.  If your system uses onboard graphics you are looking at a much larger issue and it may be time for a new laptop.

MontoyaProcess Improvement MgrCommented:
Third that answer. burn-in is permanent. Using a docking station w/ another monitor is a way to circumvent the issue. As for the brightness of your screen, are you using the FN button along with the key that controls brightness and contrast?  
If that is not working, are you sure you have the latest updtates for that model laptop?

Finally, if you're having an issue with the screen, it is often way cheaper to just get a new laptop. By the time they charge you for the screen and the labor, you may as well get a new one. (depending on your model)
Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

Tony HungateTechnical Writer/Trainer | CISSPCommented:
I have to disagree with lammontoya on the price of a screen.  You can normally find a replacement for anywhere between $75-200 depending on your laptop, being a Dell it will most likely be around $100. I have replaced a number of screens and it is not difficult to do your self.

I highly suggest visiting http://www.laptopscreen.com/, there you can normally find a good place to purchase a replacement and videos and step-by-step instructions on how to replace the screen on your own.

JohnBusiness Consultant (Owner)Commented:
@ahmad1467  - Thanks, and I was happy to help.
MontoyaProcess Improvement MgrCommented:
... to clarify, it was a commonsense answer here. If you purchased a 1,200 laptop, replacing the screen is a no-brainer.
If you purchased a 249.00 laptop, replacing the screen almost makes no sense, particularly when I make the assumption that if the user is asking about what to do with burning-in, that he/she may have limited knowledge on how to do these things, even if it may appear simple to some of us.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Laptops Notebooks

From novice to tech pro — start learning today.