troubleshooting Question

Old legitimate emails showing up in Junk Folder

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One of our customers called and said 12 emails, from three and four years ago, showed up in her junk email folder.  These are legitimate emails that she had gotten years ago.  The headers indicate they are older emails.  I checked backups for the last few days and they aren't there.  Any ideas as to how to figure out where they came from?
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