Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 142
  • Last Modified:

wireless troubleshooting

My laptop has a wireless signal but I cannot access any website. I can ping 4.2.2.2 but the ping time is around 150ms. When I plugged my laptop straight into Verizon router, I cannot access the Internet without any problem. How do I troubleshoot my wireless? I already reset my router several times. Thanks
0
leblanc
Asked:
leblanc
  • 3
  • 3
  • 3
1 Solution
 
Michael FowlerSolutions ConsultantCommented:
One place you can start is to install Wifi Analyzer on your phone to check for interference on the channel

https://play.google.com/store/apps/details?id=com.farproc.wifi.analyzer&hl=en
0
 
Michael FowlerSolutions ConsultantCommented:
0
 
Michael FowlerSolutions ConsultantCommented:
Here are some other thoughts

What type of Wifi are you using 802.11 a/b/g/n If you are connecting with "a" then it will be slow

How strong does Windows report the signal strength?

You wifi router could be malfunctioning. How old is it? Has the firmware been upgraded?

Are you using the most recent driver for your network card. Ensure that this driver is up to date
0
Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

 
leblancAccountingAuthor Commented:
I have  a very good signal. I have 4 laptops and this one is the only one that cannot access the Internet via wireless.
0
 
Bryant SchaperCommented:
Compare IPConfigs as well, sounds like DNS or firewall from wireless to internet.

What model of device
0
 
leblancAccountingAuthor Commented:
Yes DNS is the issue. It is set to 4.2.2.2. When I removed it to set it whatever the router gave it. It works fine. I don't understand why 4.2.2.2 did not work. It is a valid DNS server. Thanks
0
 
Bryant SchaperCommented:
firewall blocking or ISP?  Can you ping or nslookup and use 4.2.2.2 as the server.  ie nslookup then server 4.2.2.2
0
 
leblancAccountingAuthor Commented:
I can ping the server and my other laptop is using 4.2.2.2
0
 
Bryant SchaperCommented:
How about while on wifi or was that on Wifi?

Could the wifi router not be forwarding DNS requests for wifi clients?  How makes the AP
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

  • 3
  • 3
  • 3
Tackle projects and never again get stuck behind a technical roadblock.
Join Now