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Missing sent Emails in outlook 2013

Posted on 2014-11-26
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Last Modified: 2014-11-27
Dears,

I configured IMAP email in outlook 2013 ,  There are missing emails in sent items , around 7 months emails. Also the custom folders are empty no emails. I have the same email account configured with outlook 2010 in another computer with no problem.

I've tried solutions like rebuilding ost file , clear filters , setting inbox as root folder path with no luck at all

help please
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Question by:goldenstar
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4 Comments
 
LVL 24

Expert Comment

by:Brian B
ID: 40467338
When you sync, some servers only show you the latest messages, not all of them. What kind of server is storing the mail?

If you check the mail via some other method such as Outlook anywhere, are the messages still there?
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Author Comment

by:goldenstar
ID: 40467451
The server is web hosting providing only POP and IMAP connection
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Author Comment

by:goldenstar
ID: 40467571
Strange i just tried to make different profile coz the main one for exchange and it works , still if someone can suggest solution. I prefer to use all accounts in one profile
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LVL 24

Accepted Solution

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Brian B earned 500 total points
ID: 40469373
When you synch mail using IMAP, it is stored in an OST file. New profile = new OST. So you could try and delete or rename the OST associated with the original account.
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