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Outlook Contacts

Posted on 2014-11-26
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Last Modified: 2015-11-16
We have "Created" field which automatically populates entries that are made. We have been using on premises for many years and have decided to migrate onto Office 365. We have been advised that we do not need to have a dedicated mailbox to do this job and we can use a shared mailbox to run contacts saving us money.

The issue we face, when we migrate to a dedicated or shared mailbox for contacts use, the "Created" field will overwrite the old date and put todays date of when the import has been done.

I have been told by Microsoft that this is the normal behaviour of the contacts and there is nothing we can do to change the "Created" field.

I have been interested to know if this is still not possible, do you know of any 3rd party recommended application that integrates with Outlook for Windows and Mac which can be applied to everyone's device via group policy so when they open Outlook and click on People/Contacts, they will be able to view the contacts in the same way how Outlook Contacts work.

Thanks in advance.

introlux
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Question by:introlux
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Expert Comment

by:Gareth Gudger
ID: 40468562
Hey introlux,

Not sure on this one. Maybe you could try a trial of MigrationWiz to move the contents of that on premise mailbox to a shared mailbox. I'm skeptical whether it will keep the creation stamp.

It won't harm the source data. But you could see how it appears in Office 365.

I have to side with Microsoft on this one. I think it is what it is.

Gareth
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Author Comment

by:introlux
ID: 40468847
Hi Gareth,

If I was to test this migration, will it move the contacts when migrating or will it just be a copy?

I don't want it to move it or delete the on premises instance, its only to test the "Created" date field

Regards,

introlux
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Expert Comment

by:Gareth Gudger
ID: 40469027
It will be a copy. You can always test it against a non critical mailbox first.
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by:David Lee
ID: 40470831
Skip the import process by copying the contacts to a PST file and then copying them from the PST file to the Contacts folder in the Office 365 account once it's set up.  That should retain the existing creation date.
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Author Comment

by:introlux
ID: 40473479
Hi BlueDevilFan,

I have done this and the created date does change......

Hi Gareth,

I have also tested using the MigrationWiz which does not even import the contacts (really bad tool) considering it reports back as successful and correct bytes too. Could this be due to using a shared mailbox instead of mailbox?

Regards,

introlux
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Expert Comment

by:Gareth Gudger
ID: 40473961
That's odd. I've used it successfully before no problem.
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Expert Comment

by:David Lee
ID: 40474120
Introlux,

That's odd.  the date doesn't change when I do it.
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Author Comment

by:introlux
ID: 40474156
Do you import this into a shared mailbox or a dedicated mailbox BlueDevilFan?

If you can provide me with the step you follow, that will be appreciated.

Regards,

introlux
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Author Comment

by:introlux
ID: 40474161
Hi Gareth,

Maybe it didn't work because its shared mailbox instead of a dedicated mailbox?

introlux
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Expert Comment

by:David Lee
ID: 40474492
@introlux - A dedicated mailbox, but it should matter.  Here are the steps I followed.

1.  Added a .pst file to my profile
2.  Selected the test message
3.  Right-click and drag the test message from the mailbox folder to the .pst file
4.  Detach the .pst file from my profile
5.  Move the .pst file to another computer
6.  Launch Outlook on the other computer
7.  Connect the .pst file to the profile I'm using on the other computer.
8.  Select the test message in the .pst fle
9.  Right-click and drag the test message from the .pst file to a folder in the Outlook profile on the other computer

I checked the creation date of the test message before step #1 and after step #9, and it remained the same.
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Author Comment

by:introlux
ID: 40474528
Hi BlueDevilFan,

You mention message but I am exporting contacts and not messages.

Are we looking at the same creation date field?

Regards,

Introlux
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Expert Comment

by:David Lee
ID: 40474536
It should make any difference what you're moving.  To the best of my knowledge, Outlook only has a single creation date field for each object (i.e. contact, task, message, etc.)
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Author Comment

by:introlux
ID: 40478076
Hi BlueDevilFan,

I have managed to transfer the contacts and it has actually kept the creation date for the contact entries within the "created" field. The odd issue I face, when I give full permission to another use to that mailbox, it displays the "created" date of the day I did the transfer but the times are matching the original time(s) that they were entered into the system.

Any idea?

introlux
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Author Comment

by:introlux
ID: 40478078
Actually the times don't even match :-/
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Expert Comment

by:David Lee
ID: 40478198
Are you saying that you see one creation date while anyone you share the folder with sees a different creation date?
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Author Comment

by:introlux
ID: 40478272
Yep, exactly like that
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Expert Comment

by:David Lee
ID: 40478282
While I don't doubt what you're seeing, I can't imagine how it's possible.  Outlook stores the creation date in the CreationTime property of an item.  The property can only contain one value, so I don't know how two different viewers can see two different values.  The only explanation I can think of is that you're looking at one property while the other viewers are looking at some other property.
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Author Comment

by:introlux
ID: 40478614
hmmm, I have just tried to convert the mailbox into a shared mailbox to see if that will make any difference by using the following command:

Set-Mailbox info@domain.com -Type shared

I have given myself full permissions but I cannot seem to see the contacts showing my Outlook which is another annoying thing :-/

In regards to your reasoning, you could be right but why would Microsoft set this up in this way?

introlux
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Expert Comment

by:David Lee
ID: 40478746
I don't know.  I can't see the view or see what underlying properties are being shown.
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Accepted Solution

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introlux earned 0 total points
ID: 40478879
I have raised a ticket with Microsoft again to look into this issue but I have added the profile on another workstation via Outlook 2013 and it shows the date that I have imported it. The dates shown on my profile that I use to do the initial import, it does display the correct data. I find it so so annoying why my view is different from others .................
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Author Closing Comment

by:introlux
ID: 41255428
No fix, Microsoft confirmed it is not possible. End of that :-D
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