In our new RDS environment -- every few days users are not able to print PDF files. Examining if the printers are at fault--examine "What's Printing" it shows the printer not connected (connect is black, not grey) to Print Server (another Server). Re-adding the printer resolves the issue after restarting print spooler. Happens on Fuji Xerox and HP printers. Explored UPD drivers but KAOS ensued dues application reliance on FX/HP drivers in Templates. Diabled adding and removing printers in policy for the user. The hotfix from MS did not address the issue but the behaviour fits (KB Article Number(s): 2967077) as it was installed in the August Rollup.