Solved

Exchange 2013 Mobile Phone Issue

Posted on 2014-11-26
6
99 Views
Last Modified: 2014-12-01
I just migrated from Exchange 2007 to Exchange 2013.  The 2007 server has been successfully uninstalled.  Most mobile phones automatically reconnected and continued working, but some are not.  They appear to be connected via the settings in their phone... but do not see their mail, and cannot send and receive.

In the event viewer on the exchange 2013 server I see the following error:

An exception occurred and was handled by Exchange ActiveSync. This may have been caused by an outdated or corrupted Exchange ActiveSync device partnership. This can occur if a user tries to modify the same item from multiple computers. If this is the case, Exchange ActiveSync will re-create the partnership with the device. Items will be updated at the next synchronization.

How can I disassociate the old, corrupt partnership and initiate a new, good one?
0
Comment
Question by:BSModlin
6 Comments
 
LVL 8

Expert Comment

by:vSolutionsIT
Comment Utility
What error it throws while activesync tested for the failed user using testexchangeconnectivity.com

Did you tried removing the account from the device and reconfiguring the device ?

Open Adsiedit and check all the attributes of working user with the one which does not work.
Let me know if you found msExchMailboxMoveStatus: and msExchMailboxMoveFlags with the user for which activesync does not work.
0
 
LVL 7

Expert Comment

by:jimmithakkar
Comment Utility
Hi,

Refer below blog will help you to remove partnership

http://technet.microsoft.com/en-us/library/bb125032%28v=exchg.150%29.aspx

Thanks
0
 
LVL 30

Accepted Solution

by:
Gareth Gudger earned 500 total points
Comment Utility
Double check the Security Inheritance on those problem users in Active Directory Users and Computers.

Open Active Directory Users and Computers >> navigate to the problem user >> go to Properties >> Security tab >> Advanced button. Confirm whether Include Inheritable permissions is checked or unchecked. If unchecked, check it and click save. Retry.
0
IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

 

Author Comment

by:BSModlin
Comment Utility
This command:

Remove-ActiveSyncDevice

Requires the identity of the device.... How can I get that name?

I also enabled inheritance of the account that could not connect.  How long before I wait to try connecting again?
0
 
LVL 30

Expert Comment

by:Gareth Gudger
Comment Utility
Should be immediate. Sometimes it can turn back off even after you have turned it on. Check it one more time and try and reconnect immediately.
0
 
LVL 9

Expert Comment

by:RantCan
Comment Utility
Through OWA you can remove the device for the user.  This is for 2007, but it works.

http://blogs.technet.com/b/exchange/archive/2007/05/30/3402915.aspx
0

Featured Post

Find Ransomware Secrets With All-Source Analysis

Ransomware has become a major concern for organizations; its prevalence has grown due to past successes achieved by threat actors. While each ransomware variant is different, we’ve seen some common tactics and trends used among the authors of the malware.

Join & Write a Comment

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
This video discusses moving either the default database or any database to a new volume.

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now