Posted on 2014-11-26
Last Modified: 2014-11-26
We have a client with a Windows 7 PC with the TorrentLocker Ransomware infection.
It claims its Cryptolocker but isn't.


They have no backups whatsoever so even if the TorrentUnlocker program still decrypted the files they couldn't use it.

Is there anything they can do right now without paying? We don't want to make it worse by trying to remove with malware software.
Question by:Ace-IT
LVL 10

Accepted Solution

10023 earned 500 total points
ID: 40468345
You said:  "They have no backups whatsoever so even if the TorrentUnlocker program still decrypted the files they couldn't use it."

Are you referring to shadow copies:  if is long sometimes it is not successful in deleting shadow copies...ctrl-F to find the part about system restore

Author Comment

ID: 40468421
Thanks. The Shadow Copiers are all there from this morning.
One thing I didn't think about.

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