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XENAPP 6.5 - Session printers not being created

Posted on 2014-11-27
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Last Modified: 2015-01-06
Hi all,

I trying to change the print server my session printing uses in Citrix. I can get it to work with my original print server, but if i change it to any other print server, no printers are created.

The policy is set to use Universal printer driver only.

I get the following error when logging in to the XENAPP server

Client printer auto-creation failed.  The driver could not be installed. Possible reasons for the failure: The driver is not in the list of drivers on the server. The driver cannot be located. The driver has not been mapped. Client name: () Printer: (\\nlfile01\roosendaalq1) Printer driver: (HP Universal Printing PCL 5 (v5.7.0))
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Question by:Matt
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3 Comments
 
LVL 2

Expert Comment

by:Adam Anderson
ID: 40468770
Hi I have seen this before :)

I would check the  following steps as a workaround to fix the issue:
a)      Remove the user from several Active Directory security groups. The creation of the printer succeeds.
b)      Change the number of security group membership it was perceived that it could be a Kerberos issue MaxTokenSize registry key. However, after changing this to the maximum value of 65.535, the issue still exists.
c)      Change the name of the print server to the IP address of the print server. The creation of the printer succeed

What causes this problem??
When a user is a member of a large number of security groups in the AD it can fail to create printers configured using a Universal Print Server policy.
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Author Comment

by:Matt
ID: 40468783
Hmm not convinced. This is a test account and the print policy is filtered by group membership.

The Xenapp servers have no native drivers.

Changing the name of the print server would suggest a DNS issue.
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Accepted Solution

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Sekar Chinnakannu earned 500 total points
ID: 40468896
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