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Certain emails disappears from within Outlook 2010

Posted on 2014-11-27
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Last Modified: 2014-11-27
Honored colleagues.

This is one of the strangest problems I've EVER worked with!!

Please pay attention now, I will explain as good as I can:

Basicly one singe user in my domain complains that some emails with file attachments is never received on his PC with Outlook 2010.

For example if I scan a doc from our Xerox scanner and send it to the user he is able to see this mail on hos smartphone, on OWA and on his home computer running Outlook 2007.

HOWEVER if you start Outlook 2010 on ANY pc in the local net and log in as this user, the mail instantly disappears from EVERYWHERE.

If Outlook 2010 is open while scanning a doc from the Xerox, you are able to see the mail for a milli second on the smartphone, and then it just disappears.

This is not bound to this computer.
If you configure a new pc with Outlook 2010 it does exactly the same!

I can guarntee that there are no 3. part spam programs installed anywhere.
Please notice, that running and old Outlook 2007 ALL mails is visible (until starting up an Outlook 2010 client, then POOOF)

The mail server is running Exchange 2010.

HEEEEEELP! :-)
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Question by:Ohmit
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Accepted Solution

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Jon Sverrisson earned 500 total points
ID: 40468776
Is Outlook running in cached mode on the local clients? If so, the service might be in a state where it hides the new messages. To solve it, click Start -> Run -> type outlook/cleanips, and then click OK.
Jon
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Author Comment

by:Ohmit
ID: 40468828
Yes it runs in cached mode.
Notice that only some emails with attachments disappears
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Expert Comment

by:Jon Sverrisson
ID: 40468837
ok, check out this article that explains in more detail what I was suggesting. You need to type outlook.exe /cleanips and it will clean the incoming item processing pipeline, since messages might be stuck there.
http://support.microsoft.com/kb/2330226
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Author Closing Comment

by:Ohmit
ID: 40468857
iy worked!!
The /cleanips thing didn't work out, but restarted in NON cached exchange mode it worked!!
Thank you.
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