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Backup Exec 2014 Agent Installasion

Posted on 2014-11-27
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Last Modified: 2014-12-29
We have recently Upgraded Our backup media Server for Backup exec 2010 R3 to 2014 SP1.

I am trying to re install the backup agent on the clients and facing issue.

The Nodes are running 2003 R2 OS With SP2 , When I try to Update these servers from the backup exec console on the media Server it gives me the following Error

"Error Connecting to the Remote Computer. Ensure that the computer is Available, has WMI Enabled, and is not blocked by firewall. 2147944122"

Screen Print Attached for reference

Remote-Push-1.png
I have checked the Connectivity and I am able to Ping the Client servers from the media Servers, also the WMI Service is restarted on both the nodes, But I Still face the Error.

I Also tried uninstalling the previous version of the Agent from the Server and tried a Manual install by transferring the "RAWS32" folder from the media Server, But it Still fails with the following Error (Attached is the Installation Log file for reference)


11-26-2014,19:41:15 : AgentSeqDlgs::AgentInstaller

11-26-2014,19:41:15 : Executing runtime installer package vcredist_x86.exe.

11-26-2014,19:41:15 : C:\VCRedist\V10.0\vcredist_x86.exe /q /norestart /log "C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\V10.0_x86_msruntime_install.log"

+ 11-26-2014,19:41:15 : ERROR - 3: Failed to execute SQL Express setup.

11-26-2014,19:41:16 : Return Value of Microsoft Visual C++ 2010 Redistributable (x86) : 1603

+ 11-26-2014,19:41:16 : V-225-298: ERROR: Failed to execute VC 10.0 runtime installer. Error code 1603. ***To search for information about this error, click here

+ 11-26-2014,19:41:16 : Review this log file for details: C:\Documents and Settings\All Users\Application Data\Symantec\Backup Exec\Logs\V10.0_x86_msruntime_install.log

11-26-2014,19:41:16 : The return value for Microsoft VC++ Redistributables (x86) returned error code: 1603

11-26-2014,19:41:16 : Clean up Symantec installer keys.

11-26-2014,19:41:24 : AgentSeqDlgs::Misc_BE_CommonOps

11-26-2014,19:41:24 : Dialog Sequence Returning errorlevel 1603

+ 11-26-2014,19:41:24 : The Installation Failed!

I have already tried Installing the following Components on the 2003 Servers

1) Microsoft Visual C++ 2012 x86.
2) Windows Installer 4.5
3) Windows Imaging Component
4) MSXML6 Service pack 2
5) dotNetFx40_Full_x86_x64.exe

But nothing helped, The Installation is Still failing Can you please assist me in resolving the issue.
RAWSINST2014-HTM.mht
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Question by:Seshadrim
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Expert Comment

by:NVIT
ID: 40469564
After uninstalling previous version of Agent on Server, did you reboot that Server?

The 1603 error indicates some resource that the installer for the MS Visual C ++ Redistributable needs is held in use by some other process.
http://knowledge.autodesk.com/support/autocad-map-3d/troubleshooting/caas/sfdcarticles/sfdcarticles/2011-Troubleshooting-Error-1603-in-AutoCAD-Map-3D.html
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Author Comment

by:Seshadrim
ID: 40469614
I have restarted the server before Attempting to install it Again.
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by:NVIT
NVIT earned 1000 total points
ID: 40470107
Hi Seshadrim,

Just wondering if you got it working. If not, have you seen this? It's related to the RAWS32 http://www.symantec.com/connect/forums/be-2014-remote-agent-install-failing
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Accepted Solution

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Seshadrim earned 0 total points
ID: 40516578
The issue is now fixed. Even though we have the latest version of VCREDIST installed on the Server the installer Still looks for the Folder to be present on the installation source. I just Copied the entire RAWS32 folder along with other folders like DotNetFx, MSXML & VCRedist and triggered a Manual installation and it worked.

Thanks.
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Author Closing Comment

by:Seshadrim
ID: 40521497
Found this Fix before I could go through the previous Comment.
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