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EE Email Alerts - Combining Email Threads of Author, Expert, Admin comments

Posted on 2014-11-27
Last Modified: 2014-11-29
I'm trying to organise the email notifications from EE in Gmail.  I've got lots of filters that assist in tagging the notifs in the way I want, I'm just stumped by this threading.

I use Gmail and I'm finding it frustrating that Author,Expert,Admin comments are not threaded because the subject is essentially different "An Author comment has been posted: [Question title goes here]".  
Gmail will group/thread multiple comments from the same source e.g. Author but I would like all sources threaded/grouped together.

Has anyone had the same issue or found a way to do it?  Can I somehow hook Google Scripts into my Gmail such that it removes the "An [source] comment has been posted:" ?

Note: I do not want to use the online notifications so please do not suggest that as a solution.  Also if you're going to say it can't be done, please indicate why.
Question by:Rob
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LVL 80

Expert Comment

by:David Johnson, CD, MVP
ID: 40471000
I use outlook and categorize the author comment, neglected, admin, expert comments. and sort these by unread..

Author comment means that I've entered a comment, or elected to monitor the thread.. highest priority.
Neglected -- 2nd priority
I also look for admin comment, question will be closed (in succession) as that means that it has passed the 21 day limit and I normally skip these.. If I'm bored I might see if someone should object to the closing .. Personal opinion is that somewhere in the replies an answer was provided or asker has found another solution  i.e. rebuilt machine and no longer cares.
LVL 43

Author Comment

ID: 40471008
Hi David,

Thanks for responding.  All good feedback.

As an expert, I also categorise as you do but this is more to do with my Topic Advisor duties where I would like to tackle a thread all at once, rather than have the Author, Admin, Expert comments separated.

At the moment, I action the thread, not the type of comment.  So once it's actioned, I need to go through all the notifs to find that thread and delete it before moving onto the next.  More annoying than anything.
LVL 58

Assisted Solution

Gary earned 250 total points
ID: 40472101
If you mean you want all Expert/Author etc messages for the same Q threaded I don't think it's possible, all email clients I know use the title for threading which means they have to be the same title (at least in Windows Live and looking thru Gmail I don't see a way)
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LVL 43

Author Comment

ID: 40472148
That was my conclusion as well though I was wondering if Google scripts can be tied in with email and could modify subjects?
LVL 58

Expert Comment

ID: 40472154
I doubt it, had a Google and there is nothing to suggest you can.
LVL 80

Assisted Solution

by:David Johnson, CD, MVP
David Johnson, CD, MVP earned 250 total points
ID: 40472159
unfortunately what you are looking for is at the END of the line and would be different for each and every question.. There is really no common element that is standardized. i.e.
Q10234 Expert Comment....
Q10234 Neglected ...
Q10234 Administrative ..
Q10234 Author...

And if EE changed the subject line format then it would break all of my scripts/rules. As a Topic Admin perhaps they could change the logic in the subject line fomat that only went to moderators/topic admins but this to be really useful the moderator/admin would need a separate external admin email address or a way of separating out the non-admin stuff from the admin stuff.
LVL 43

Accepted Solution

Rob earned 0 total points
ID: 40472175
what you are looking for is at the END of the line and would be different for each and every question
Exactly.  I'm trying to thread based on the question subject, ignoring the type of comment.
At the moment there is standard format:
An [Expert/Author/Admin/Hidden] Comment has been posted: [Question Title here]

Not concerned if EE changed the subject line format because history shows that they shoot themselves in the foot when they do.  I'd cross that bridge later.

moderator/admin would need a separate external admin email address
That they do, not sure for that reason, but they do.

The only possible solution I can think of is to essentially write my own app using the gmail API (https://developers.google.com/apps-script/reference/gmail/) and that's too much hassle.

Thanks anyway guys.
LVL 43

Author Closing Comment

ID: 40472177
Great to have you guys confirm what I suspected.  Thanks

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