Service availability percentage ?
What are the standard value for service or system availability can define in the real way
I want to have my all the IT services in terms of percentage ? example AD service 99% up time like that . is there any industry standard on the value can define . if I say 100% or 60% will not work in the reality . please advice me on the way to define my availability based on any standard ?
please help me to justify the above
I want to have my all the IT services in terms of percentage ? example AD service 99% up time like that . is there any industry standard on the value can define . if I say 100% or 60% will not work in the reality . please advice me on the way to define my availability based on any standard ?
please help me to justify the above
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ASKER
my question is if I say 40 hours of down time ? can it be in one go 40 hours of down time will not worth for the business ? I hope we need to define in the weekly basis or monthly basis downtime ? isn't it . otherwise first 11 months can run without any issue and the last month will have all the down time
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ASKER
coz whole year working without any issue and only the last 3 days of the year fail create the bad customer satisfaction ?