troubleshooting Question

your advice on Internet latency between Europe and ASIA ( Singapore)

Avatar of Carletto
CarlettoFlag for Italy asked on
NetworkingBroadbandAWS
5 Comments1 Solution1331 ViewsLast Modified:
Hi to all of you.
I need your advice for the following situation:
In our HQ office located in Italy Europe, we have 20 people accessing an Amazon EC2 instance in Singapore Region.
My colleagues are using Microsoft remote desktop to work on a legacy 64bit application.
Colleagues  are complain that the “user experience” is not the same of having the application here in the office … and the support team of the legacy application states that the network latency between the office and the EC2 instance is slow.

I contacted our Internet service provider (pipponet) and provided a tracert from both directions (see below) and  the answer is: that the latency reported is acceptable between Europe and ASIA (Singapore) and it is  intrinsic in the connections between international carriers. It cannot be improved ( I asked also the possibility to change the routing to reach the EC2, no way. )

My questions are :
1) do you think this latency is acceptable or not?
2) is really an Intrinsic value this type of latency ?
2) What can I do to improve the latency without changing the Region of the EC2 Instance?

Thank you
Carlettus


PS: I made a change of our providers name and ip addresses of both ends for security




1)    TRACEROUTE FROM HQ officeHQ to Singapore AWS machine

c:\>tracert 48.59.218.154
 
Tracing route to ec2-48-59-218-154.ap-southeast-1.compute.amazonaws.com [48.59.218.154]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  172.19.7.1
  2    <1 ms    <1 ms    <1 ms  172.19.7.3
  3     1 ms    <1 ms    <1 ms  93-154-94-2.ip.pipponet.it [93.154.94.2]
  4     5 ms     1 ms     1 ms  81-208-53-1.ip.pipponet.it [81.208.53.1]
  5     3 ms     1 ms     3 ms  10.1.153.69
  6    17 ms     6 ms     5 ms  10.254.1.1
  7     2 ms     4 ms     1 ms  10.254.1.97
  8     2 ms     2 ms     2 ms  10.254.12.6
  9     1 ms     1 ms     2 ms  89.97.200.190
10     6 ms     5 ms     8 ms  89.97.200.33
11     3 ms     4 ms     1 ms  ge4-0.roma4.rom.seabone.net [195.22.192.73]
12   361 ms   360 ms   361 ms  xe-11-0-0.singapore2.sin.seabone.net [93.186.133.20]
13   364 ms   366 ms   364 ms  p38895.sgw.equinix.com [202.79.197.87]
14   359 ms   354 ms   359 ms  203.93.223.4
15   365 ms   366 ms   365 ms  203.93.223.23
16   356 ms   356 ms   355 ms  203.93.223.231
17     *        *        *     Request timed out.
18     *        *        *     Request timed out.
19     *        *        *     Request timed out.
20     *        *        *     Request timed out.
21     *        *        *     Request timed out.
22     *        *        *     Request timed out.
23     *        *        *     Request timed out.
24     *        *        *     Request timed out.
25     *        *        *     Request timed out.
26     *        *        *     Request timed out.
27     *        *        *     Request timed out.
28     *        *        *     Request timed out.
29     *        *        *     Request timed out.
30     *        *        *     Request timed out.
 
Trace complete.
 

 
2)     TRACEROUTE FROM Singapore AWS machine TO HQ office
 
 
tracert 93.154.94.1
 
Tracing route to 93-154-94-1.ip.pipponet.it [93.154.94.1]
over a maximum of 30 hops:
 
  1    <1 ms    <1 ms    <1 ms  ec2-175-41-128-234.ap-southeast-1.compute.amazon
aws.com [175.41.128.234]
  2    <1 ms    <1 ms    <1 ms  203.93.223.144
  3     1 ms     2 ms     1 ms  203.93.223.16
  4    <1 ms    <1 ms    <1 ms  203.93.223.3
  5     1 ms     1 ms     1 ms  6762.sgw.equinix.com [202.79.197.111]
  6   359 ms   359 ms   358 ms  ge2-0.roma4.rom.seabone.net [213.144.177.187]
  7   449 ms   449 ms   450 ms  fastweb.roma4.rom.seabone.net [195.22.192.74]
  8   350 ms   350 ms   350 ms  89.97.200.30
  9   360 ms   360 ms   360 ms  93-154-94-1.ip.pipponet.it [93.154.94.1]
 
Trace complete.
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