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Cant resume on hold calls in cucm 9.1

Posted on 2014-11-28
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Last Modified: 2015-09-28
I am a telecom/network administrator for a bank.  Lately I have been having users complaining that often when they put a user on hold to either check on something or to transfer them, they cant resume the call.  They hit the resume button but the phone does not respond. This is happening on at least 5 phone in the same branch. Please let me know if I can provide any further information.
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Question by:Jobeethemage
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José Méndez earned 500 total points
ID: 40470731
Sounds like a known bug CSCun26289. Look it up here https://tools.cisco.com/bugsearch/

Check if the affected phones run 9.3(1) firmware and upgrade to 9.4 if so.
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Author Comment

by:Jobeethemage
ID: 40470800
I will try this either Monday or Tuesday and get back with you on it.
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by:Jobeethemage
ID: 40476191
I am going to upgrade the firmware hopefully today and will comment back.  I welcome any other comments or suggestions.
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by:José Méndez
ID: 40476926
You can always try unplugging the headset piece and do a conference to see if it matches the bug conditions.
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Author Comment

by:Jobeethemage
ID: 40478723
They use headsets at this location.   In order to update firmware on just a couple of phone, do I need to load the new firmware in cucm and then just reset the two phones or is there an easier way to just update 2 phones?
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by:José Méndez
ID: 40479576
This guide explains how to upgrade the firmware on just 1 or 2 phones, disregard the topic about the Auth Fail error

https://supportforums.cisco.com/document/44316/auth-fail-error-message-when-upgrading-ip-phone-firmware
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Author Comment

by:Jobeethemage
ID: 40481030
My earlier post was wrong. I meant to say they don't use headsets at this location.  Just wanted to clarify that.
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