Solved

Lost folder in Outlook 2010

Posted on 2014-11-28
4
201 Views
Last Modified: 2014-12-15
I have a user that has lost a folder in Outlook 2010.  I have had her search through her entire Inbox for files that would have been in her folder, and asked that she look in the Outlook folder for deleted files.  Neither worked.
I'm reasonably sure she is not archiving her email.
Any other places I can look?
Thanks.
0
Comment
Question by:netsysadm
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
4 Comments
 
LVL 54

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 40470996
She may have accidentally moved it under some other folder so that it's now a subfolder. Have her expand all folders and look for it as a subfolder. Regards, Joe
0
 
LVL 96

Expert Comment

by:Experienced Member
ID: 40470998
Expand all the folders in her Outlook to see if the folder got dragged under some other folder. She should look in every folder including Deleted and Inbox.

Look at the bottom of the folder tree to see if it was mis-sorted.

It is possible she deleted the folder and it got deleted permanently.
0
 
LVL 10

Accepted Solution

by:
Clark Kent earned 500 total points
ID: 40471325
Dear Netsysadm,

Agree with the both the experts that either that folder has been mis-sorted or permanently deleted. Perhaps, you can look up into other folders to retrieve back the miss-ordered folders, but if it has been deleted, then you need to contact your Exchange Adminstrator.

Dumpster feature in Exchange Server saves permanently deleted emails of client’s users within its database and could provide you on request. So, hopefully you are will be working in such environment.

Regards
Clark Kent
0
 
LVL 54

Expert Comment

by:Joe Winograd, EE MVE 2015&2016
ID: 40500714
Hi netsysadm,
Can you please let us know how you recovered the folder? Since the first paragraph of the Accepted Solution simply agreed with the two previous posts, I'm guessing that the second paragraph of the Accepted Solution is what worked, but I want to be certain of that for the sake of other folks who have a similar problem and find this thread in the PAQ. Thanks much, Joe
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
After seeing numerous questions for Dynamic Data Validation I notice that most have used Visual Basic to solve the problem. This suggestion is purely formula based and can be used in multiple rows.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…
With Secure Portal Encryption, the recipient is sent a link to their email address directing them to the email laundry delivery page. From there, the recipient will be required to enter a user name and password to enter the page. Once the recipient …

615 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question