How to recover data from WD My Passport external HDD p/n : WDBACX0010BSL-00

sanjeevkmrs
sanjeevkmrs used Ask the Experts™
on
Hi ,
       I have WD My Passport external HDD p/n : WDBACX0010BSL-00, suddenly it stoped showing its data , when I connect with pc , it shows installing device software and even power comes up , but nothing after that .
need to recover the data in it .
please advice
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
It could have a hardware failure on the drive itself which makes things difficult. Recuva and Getdataback have both been used successfully and so try these.

https://www.piriform.com/recuva   

http://data-recovery-software.findthebest.com/compare/15-27/Recuva-vs-GetDataBack 

for a comparison

If these fail, you may need a data recovery service.
Most Valuable Expert 2015
Commented:
Connect the disk to another PC and check whether you can access it there. You can also try booting the PC it is connected to using a Linux LiveCD and mounting it within that, for example Knoppix:

http://knoppix.org
Dr. KlahnPrincipal Software Engineer
Commented:
My own experience in these cases is that the USB interface board inside the external enclosure is the failure point.  With only one exception I've found the drive intact and the failure in the USB interface.

Open the case (this is the difficult part, as most of them are designed to snap shut and never open again).  Remove the drive, test it on another PC or install it in a new external enclosure, and the chances are pretty good that the problem will resolve.
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Top Expert 2013
Commented:
above is good advice, unless the drive comes with the usb interface integrated with the disk logic board
i suppose you don't have your data on another location?
that's a VERY Bad way of using PC's - you always need minimum 2 copies of your data : original + backup
personally - i have 4 copies at least

you can try reviving it by running HDDRegenerator - not free : http://www.dposoft.net/hdd.html      
it recovered MANY drives for me

Author

Commented:
thanks
Top Expert 2013

Commented:
sanjeev -  would you mind posting the solution, or what the outcome was?

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