Solved

Blue screen on Dell T3400 running Windows 7 Pro

Posted on 2014-11-29
6
166 Views
Last Modified: 2016-11-23
I have attached the dmp file.  What problem happened?   What is the solution?
112914-14414-01.dmp
0
Comment
Question by:donpick
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
6 Comments
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 200 total points
ID: 40471799
Load the dmp file into Blue Screen View from Nirsoft.  It says:

Driver Power State Failure, Bug Check 9F Parameter 3.

Microsoft says the following (look under Parameter 3 XP and later)

http://msdn.microsoft.com/en-us/library/windows/hardware/ff559329(v=vs.85).aspx

It is not altogether revealing. Does the computer even start?
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40471810
Also, try testing memory (memtest96.org) and the hard drive (Dell hard drive test tool)
0
 
LVL 92

Accepted Solution

by:
nobus earned 300 total points
ID: 40472285
windbg sys this :
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_nvlddmkm.sys

so it looks you are having problems with the video driver - try a newer, or older version
restoring  the system to a date it worked ok can also help !

here all the drivers for W7 - 64 bit :  http://www.dell.com/support/home/us/en/04/product-support/product/precision-t3400/drivers
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Closing Comment

by:donpick
ID: 40484782
Thank you all for your help.  I pay for this service so I appreciate your prompt replies.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40484786
@donpick  - You are most welcome and we are always happy to help.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40485216
what was the solution you used donpick?
and paying or not - i answer always in the same way
0

Featured Post

Revamp Your Training Process

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
When you start your Windows 10 PC and got an "Operating system not found" error or just saw  "Auto repair for startup" or a blinking cursor with black screen. A loop for Auto repair will start but fix nothing.  You will be panic as there are no back…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
The Task Scheduler is a powerful tool that is built into Windows. It allows you to schedule tasks (actions) on a recurring basis, such as hourly, daily, weekly, monthly, at log on, at startup, on idle, etc. This video Micro Tutorial is a brief intro…

707 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question