Solved

Blue screen on Dell T3400 running Windows 7 Pro

Posted on 2014-11-29
6
158 Views
Last Modified: 2016-11-23
I have attached the dmp file.  What problem happened?   What is the solution?
112914-14414-01.dmp
0
Comment
Question by:donpick
  • 3
  • 2
6 Comments
 
LVL 92

Assisted Solution

by:John Hurst
John Hurst earned 200 total points
ID: 40471799
Load the dmp file into Blue Screen View from Nirsoft.  It says:

Driver Power State Failure, Bug Check 9F Parameter 3.

Microsoft says the following (look under Parameter 3 XP and later)

http://msdn.microsoft.com/en-us/library/windows/hardware/ff559329(v=vs.85).aspx

It is not altogether revealing. Does the computer even start?
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40471810
Also, try testing memory (memtest96.org) and the hard drive (Dell hard drive test tool)
0
 
LVL 91

Accepted Solution

by:
nobus earned 300 total points
ID: 40472285
windbg sys this :
FAILURE_BUCKET_ID:  X64_0x9F_3_IMAGE_nvlddmkm.sys

BUCKET_ID:  X64_0x9F_3_IMAGE_nvlddmkm.sys

so it looks you are having problems with the video driver - try a newer, or older version
restoring  the system to a date it worked ok can also help !

here all the drivers for W7 - 64 bit :  http://www.dell.com/support/home/us/en/04/product-support/product/precision-t3400/drivers
0
Enterprise Mobility and BYOD For Dummies

Like “For Dummies” books, you can read this in whatever order you choose and learn about mobility and BYOD; and how to put a competitive mobile infrastructure in place. Developed for SMBs and large enterprises alike, you will find helpful use cases, planning, and implementation.

 

Author Closing Comment

by:donpick
ID: 40484782
Thank you all for your help.  I pay for this service so I appreciate your prompt replies.
0
 
LVL 92

Expert Comment

by:John Hurst
ID: 40484786
@donpick  - You are most welcome and we are always happy to help.
0
 
LVL 91

Expert Comment

by:nobus
ID: 40485216
what was the solution you used donpick?
and paying or not - i answer always in the same way
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
BSOD - MiniDump File 7 31
Should I use hyper v for thin clients 3 40
Two different visual studio versions 3 22
How do I disable Microsoft Security Essentials on Win7? 7 40
I recently purchased an HP EliteBook 2540p notebook/laptop. It has two video ports on it – VGA and DisplayPort. HP offers an optional docking station for the 2540p that also has both a VGA port and a DisplayPort. There are numerous online reports do…
The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

19 Experts available now in Live!

Get 1:1 Help Now