manch03
asked on
Cannot open computer icon windows 7 professional
I cannot right click nor double click on computer windows 7 professional. I cannot open any icon on the desktop either. It appears it opens, but then parks itself in the task bar. I cannot right click on it and select Restore, it sits there and does not open.
Windows 7 professional all update have been performed. Running Symantec End Point Protection client. I have this installed on several workstations and have no issues. This just started about 2 weeks ago. I have scanned for viruses, not finding any.
Windows 7 professional all update have been performed. Running Symantec End Point Protection client. I have this installed on several workstations and have no issues. This just started about 2 weeks ago. I have scanned for viruses, not finding any.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Login to the PC using another user account and check if it does the same thing there.
manch03 --
Boot from installation DVD or Repair Disk. Or press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. Whichever you use you now should be able to reach System Recovery.
Choose Startup Repair. If no help choose System Restore.
Boot from installation DVD or Repair Disk. Or press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears. Whichever you use you now should be able to reach System Recovery.
Choose Startup Repair. If no help choose System Restore.
Startup repair is not going to cure an application fault. the computer starts up perfectly and logs in perfectly.
Try running System File Checker. This repairs some things but not everything.
Open an admin command prompt and run SFC /SCANNOW twice. Allow to complete, restart and test.
Open an admin command prompt and run SFC /SCANNOW twice. Allow to complete, restart and test.
manch03 --
Neilsr has posted " the computer starts up perfectly and logs in perfectly. "
Do you agree? From what you have posted your Desktop is frozen and you cannot operate the PC.
Neilsr has posted " the computer starts up perfectly and logs in perfectly. "
Do you agree? From what you have posted your Desktop is frozen and you cannot operate the PC.
ASKER
I did not have the 2nd monitor turned on when I was trying to open Computer or other folders. I can't believe I did not think of this.
Don't worry manch03, it happens to the best of us :)
Often the simplest solution is the one that works but we all overlook. Glad you are sorted now.