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manch03
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Cannot open computer icon windows 7 professional

I cannot right click nor double click on computer windows 7 professional.  I cannot open any icon on the desktop either.  It appears it opens, but then parks itself in the task bar.  I cannot right click on it and select Restore, it sits there and does not open.  

Windows 7 professional all update have been performed.  Running Symantec End Point Protection client.  I have this installed on several workstations and have no issues.  This just started about 2 weeks ago.  I have scanned for viruses, not finding any.
Microsoft Legacy OSWindows OSWindows 7

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Neil Russell

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
Neil Russell

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rindi

Login to the PC using another user account and check if it does the same thing there.
jcimarron

manch03 --
Boot from installation DVD or Repair Disk.  Or  press and hold the F8 key as your computer restarts. You need to press F8 before the Windows logo appears.  Whichever you use you now should be able to reach System Recovery.  
Choose Startup Repair.  If no help choose System Restore.
Neil Russell

Startup repair is not going to cure an application fault. the computer starts up perfectly and logs in perfectly.
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John

Try running System File Checker. This repairs some things but not everything.

Open an admin command prompt and run SFC /SCANNOW twice. Allow to complete, restart and test.
jcimarron

manch03 --
Neilsr has posted " the computer starts up perfectly and logs in perfectly. "

Do you agree?  From what you have posted your Desktop is frozen and you cannot operate the PC.
VB ITS

Try right clicking on the taskbar then clicking on Show windows side by side.
Show-windows-side-by-side.pngIf that doesn't work then try restarting your computer in Safe Mode by tapping F8 repeatedly when you first turn on your computer and see if it works in there.
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manch03

ASKER
I did not have the 2nd monitor turned on when I was trying to open Computer or other folders.  I can't believe I did not think of this.
VB ITS

Don't worry manch03, it happens to the best of us :)
Neil Russell

Often the simplest solution is the one that works but we all overlook. Glad you are sorted now.
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