Office 2013

I have a user that I migrated from on premise to Office 365. Before the migration the user only had one Contacts group. After the migration the user had two Contacts groups. I first need to know if anyone would know why I would have two groups after the migration. The second part of the question is how do I clean up so I only have one Contacts group safely preserving all the Contacts within one of the groups. This is a very critical user so I need to be 100% sure I have retained all Contacts before performing any deletions within this account.
TabDBAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Gregory MillerGeneral ManagerCommented:
What version of Outlook did you convert from?
What is the name of the unexpected Contacts Group?
Is there any data in the unexpected Contacts Group?
If yes, is the data something the user wants to keep?
If yes, merge the data into the expected Contacts Group. Copy/Paste would be the simplest.

If the data is unexpected or unknown but you want to save it for CYA purposes, export the Contacts to a PST file and store it someplace on the PC or where ever you feel comfortable you can restore for the client when they realize they forgot all about that data they told you they have no idea what it is and you can be a hero.

It might not hurt to make a PST backup of the users entire mailbox as a snapshot now, before you hand it over, also a CYA move. Export the entire thing to PST file and store in a safe place for the same reasons as listed above.
0
TabDBAuthor Commented:
Converted from 2007
Contacts name same as original Contacts so I have two groups with same name
When the user adds a new Contact to his iPhone it throws the new Contact into the secondary group then he has to move it into the primary group.
0
Gregory MillerGeneral ManagerCommented:
The unexpected group is due to the iPhone. Change the Contacts group the iPhone is set to use and you will be golden.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Gregory MillerGeneral ManagerCommented:
A bit more detail. The iPhone can be set to use specific calendars and Contact lists. It may be trying to still use the Contacts from the previous Exchange connection and since the GUID is different, it may be creating the new group on the fly to compensate. This is a little bit of a guess.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Office 365

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.