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Posted on 2014-11-30
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I have a user that I migrated from on premise to Office 365. Before the migration the user only had one Contacts group. After the migration the user had two Contacts groups. I first need to know if anyone would know why I would have two groups after the migration. The second part of the question is how do I clean up so I only have one Contacts group safely preserving all the Contacts within one of the groups. This is a very critical user so I need to be 100% sure I have retained all Contacts before performing any deletions within this account.
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Question by:TabDB
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by:Gregory Miller
ID: 40472820
What version of Outlook did you convert from?
What is the name of the unexpected Contacts Group?
Is there any data in the unexpected Contacts Group?
If yes, is the data something the user wants to keep?
If yes, merge the data into the expected Contacts Group. Copy/Paste would be the simplest.

If the data is unexpected or unknown but you want to save it for CYA purposes, export the Contacts to a PST file and store it someplace on the PC or where ever you feel comfortable you can restore for the client when they realize they forgot all about that data they told you they have no idea what it is and you can be a hero.

It might not hurt to make a PST backup of the users entire mailbox as a snapshot now, before you hand it over, also a CYA move. Export the entire thing to PST file and store in a safe place for the same reasons as listed above.
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Author Comment

by:TabDB
ID: 40472833
Converted from 2007
Contacts name same as original Contacts so I have two groups with same name
When the user adds a new Contact to his iPhone it throws the new Contact into the secondary group then he has to move it into the primary group.
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Gregory Miller earned 2000 total points
ID: 40472836
The unexpected group is due to the iPhone. Change the Contacts group the iPhone is set to use and you will be golden.
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Expert Comment

by:Gregory Miller
ID: 40472850
A bit more detail. The iPhone can be set to use specific calendars and Contact lists. It may be trying to still use the Contacts from the previous Exchange connection and since the GUID is different, it may be creating the new group on the fly to compensate. This is a little bit of a guess.
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