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Activation of MS Office 365

Posted on 2014-11-30
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Last Modified: 2014-11-30
I have an MS Office 365 account.  I downloaded Office to my new laptop.  When I enter one of the programs I'm prompted to activate the program, but when I elect to activate via my Internet connection I get the attached message.  I've tried several times throughout the day, to no avail.  My account is active, and I've only got the program installed on three of my computers (including the new one).  The programs work without the activation, but I think that will stop shortly.  Please help.

MS Office Activation Error Message
Thanks,

Phil
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Question by:philsimmons
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4 Comments
 
LVL 82

Expert Comment

by:David Johnson, CD, MVP
ID: 40473045
are you logged in with the account that you setup office 365?
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Author Comment

by:philsimmons
ID: 40473061
I logged in when I downloaded the software.  Do I need to log in somewhere in the program?
Where?
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LVL 82

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 40473070
in the activation section it will want that username and password  or barring that a product key (in small type it has use product key instead or words to that effect)
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Author Closing Comment

by:philsimmons
ID: 40473132
Thank you!
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