Activation of MS Office 365

I have an MS Office 365 account.  I downloaded Office to my new laptop.  When I enter one of the programs I'm prompted to activate the program, but when I elect to activate via my Internet connection I get the attached message.  I've tried several times throughout the day, to no avail.  My account is active, and I've only got the program installed on three of my computers (including the new one).  The programs work without the activation, but I think that will stop shortly.  Please help.

MS Office Activation Error Message
Thanks,

Phil
philsimmonsAsked:
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David Johnson, CD, MVPOwnerCommented:
are you logged in with the account that you setup office 365?
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philsimmonsAuthor Commented:
I logged in when I downloaded the software.  Do I need to log in somewhere in the program?
Where?
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David Johnson, CD, MVPOwnerCommented:
in the activation section it will want that username and password  or barring that a product key (in small type it has use product key instead or words to that effect)
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philsimmonsAuthor Commented:
Thank you!
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