Solved

windows 8.1 media player fails after a few seconds

Posted on 2014-12-01
16
911 Views
Last Modified: 2015-01-02
Windows 8.1 media player plays for only a few seconds and then fails. How can I reinstall it or correct the fault.
0
Comment
Question by:dengolding
16 Comments
 
LVL 23

Assisted Solution

by:Eirman
Eirman earned 167 total points
ID: 40473393
Does it fail with every video file or just particular files?
Do the movies play with VLC?

VLC is well worth having anyway. It will play many files that WMP will not play.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40473421
If it starts playing and then interrupts, it's more likely a problem with the file or with the codec the video file uses.
First, see if that file(s) play on other player: vlc or media player classic.
0
 
LVL 6

Expert Comment

by:robbe
ID: 40473456
1  Unload WMP - Control Panel, Programs and Features, [left-hand side] Turn Windows features on or off, Media Features, clear Windows Media Player checkbox, Yes, OK, Restart the PC.

2  Reload WMP - Control Panel, Programs and Features, [left-hand side] Turn Windows features on or off, Media Features, set the Windows Media Player checkbox, Yes, OK, Restart the PC.
0
Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

 

Author Comment

by:dengolding
ID: 40475809
robbe - tried that and no difference.
McKnife - Plays ok with Nero and Adobe Audition. Same files abort after 3 -8 seconds in media player
0
 

Author Comment

by:dengolding
ID: 40475824
Eirman - the files are WAV and MP3 and play perfectly in VLC. I like VLC! Failing other solutions for Windows Media Player I think this may be the solution.
0
 
LVL 54

Assisted Solution

by:McKnife
McKnife earned 333 total points
ID: 40476125
I would monitor mediaplayer with the tool procmon. Download and start procmon, use the haircross to select mediaplayer, now start the video. After it crashes, stop logging. See what exactly happens when it crashes.

But if you have no problem using VLC, you can of course skip that if you like.
0
 

Author Comment

by:dengolding
ID: 40483957
I didn't get notified of this one- strange. I'll try procmon in the morning and report back.
0
 

Author Comment

by:dengolding
ID: 40484688
I installed procmon but couldn't see any crosshairs. I clicked on the help file but that just fell over. In the meantime, media player stopped working without selecting any file.
I haven't found how to filter onto mediaplayer yet - any ideas?
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40484736
Look again for the crosshair, it's one of the  buttons.
0
 

Author Comment

by:dengolding
ID: 40493392
I'm still trying to get a picture on this but I have a concert to do so it may be a few more days before trying again. Please bear with me. So far there's nothing obvious in the procmon listing.
0
 
LVL 54

Accepted Solution

by:
McKnife earned 333 total points
ID: 40493585
If you like, save and upload the log (zipped). Make sure to use the crosshair first and to dropped filtered events (see menu "filter"), so that the log will not be that big.
0
 

Author Closing Comment

by:dengolding
ID: 40499937
Media player has stopped aborting for an unknown reason. The suggestions about VLC and Procmon have proved useful and I will use procmon and come back here if it happens again in the future. In the meantime I'm awarding points even through we didn't find the exact cause. Thanks to those who helped.
0
 

Author Comment

by:dengolding
ID: 40527417
I have a log file now when media player aborts. Is anyone still interested in looking at this please.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40527779
Why not, upload it.
0
 

Author Comment

by:dengolding
ID: 40528174
I've zipped the file and tried to upload it but got the messaghe that .PML is not in the list of allowed extensions.
0
 
LVL 54

Expert Comment

by:McKnife
ID: 40528539
Rename .pml to .doc, that will work.
And make sure you used filtering, no 50 MB logfile, please :)
0

Featured Post

The Eight Noble Truths of Backup and Recovery

How can IT departments tackle the challenges of a Big Data world? This white paper provides a roadmap to success and helps companies ensure that all their data is safe and secure, no matter if it resides on-premise with physical or virtual machines or in the cloud.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

The Samsung SSD 840 EVO and 840 EVO mSATA have a well-known problem with a drop in read performance. I first learned about this in an interesting thread here at Experts Exchange: http://www.experts-exchange.com/Hardware/Storage/Hard_Drives/Q_2852…
If you use NetMotion Mobility on your PC and plan to upgrade to Windows 10, it may not work unless you take these steps.
In this video, we discuss why the need for additional vertical screen space has become more important in recent years, namely, due to the transition in the marketplace of 4x3 computer screens to 16x9 and 16x10 screens (so-called widescreen format). …
The goal of this Micro Tutorial is to help navigate beginning users with the app store on Windows 8. It will explain exciting features how to maximize your PC through these apps. This will be demonstrated using Windows 8 operating system.

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question