Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Office 365 Word 2013

Posted on 2014-12-01
6
Medium Priority
?
79 Views
Last Modified: 2015-03-25
Hi

Ok so i have moved to office 365 and installed office 2013 from the portal link but opening word is a real pain. Its so slow im considering going back to office 2010. When i double click a word doc to open its takes up to 2-3 minutes just to open and its really a basic doc. What i noticed was Word saying on its opening slpash screen that it was contacting \\serv or some site.

any ideas?

Thanks
0
Comment
Question by:kingcastle
  • 3
  • 2
6 Comments
 
LVL 15

Expert Comment

by:JBond2010
ID: 40473378
What is your upload speed? Where are the documents stored, on-premise or Office365 SharePoint online? Add the Office365 URLs to the Local Intranet in Internet Explorer.

Also, did you run desktop setup to prepare PCs and Laptops for Office365? Running desktop setup installs all the latest patches/updates for systems to use Office365.


Regards,

JBond2010
0
 
LVL 24

Expert Comment

by:Phillip Burton
ID: 40473380
Is it the same if you open Word from the Start menu, and open a document from Word?
0
 

Author Comment

by:kingcastle
ID: 40473412
it seems to be the splash screen when it opens is trying to contact \\serv\.....\UK templates. opeing word itself is fine its when i goto open a doc it starts to check \\server\cash4w\tempaltes etc etc

maybe there is a way to stop that from happening?
0
Concerto's Cloud Advisory Services

Want to avoid the missteps to gaining all the benefits of the cloud? Learn more about the different assessment options from our Cloud Advisory team.

 
LVL 15

Expert Comment

by:JBond2010
ID: 40473419
Did you run the desktop setup to install patches/updates for use with Office365? This needs to be done. Please see the link below.

https://support.office.com/client/Use-my-current-Office-desktop-apps-with-Office-365-3324b8b8-dceb-45e2-ac24-c642720108f7
0
 

Accepted Solution

by:
kingcastle earned 0 total points
ID: 40482629
ok ive ran this but word is still slow to open and as above it displays the \\serv...\uk\templtes for a long time on the splash screen before it opens. Excel is fine its just work and to me it seems to be trying to connect and download templates from the internet before it opens fully.
0
 

Author Closing Comment

by:kingcastle
ID: 40686665
No further comment
0

Featured Post

What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

My attempt to use PowerShell and other great resources found online to simplify the deployment of Office 365 ProPlus client components to any workstation that needs it, regardless of existing Office components that may be needing attention.
A walk-through example of how to obtain and apply new DID phone numbers to your cloud PBX enabled users that are configured in Office 365. Whether you have 1, 10 or 100+ users in your tenant, it's quite easy to get them phone-enabled and making/rece…
Polish reports in Access so they look terrific. Take yourself to another level. Equations, Back Color, Alternate Back Color. Write easy VBA Code. Tighten space to use less pages. Launch report from a menu, considering criteria only when it is filled…
This video shows how to quickly and easily deploy an email signature for all users in Office 365 and prevent it from being added to replies and forwards. (the resulting signature is applied on the server level in Exchange Online) The email signat…

578 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question