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Print job fails if print size greater than 10Mb (Dell 1760NW)

Posted on 2014-12-01
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Last Modified: 2016-11-23
Hi,

I have a Dell 1760NW printer connected wirelessly (using WSD) to several windows 8.1 machines, installed with the latest drivers.

I can print fine until the reported print size in the windows printer queue viewer is above 10Mb.

For example if i open a 8 megapixel image in paint for simplicity and try to print it, the print size is 14.3Mb and after 20 seconds or so i get a message to say that there was an error printing the image. If i then resize the image to say 70% of the original and try to print again, the print size is 9.7Mb and then prints fine.

Am i missing something obvious as to why the print jobs are failing?
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Question by:VoneServs
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9 Comments
 
LVL 14

Expert Comment

by:JohnnyCanuck
ID: 40473968
You could try changing the spool settings under the Advanced tab of the printer properties.  For example, it is probably set to "start printing immediately" - try changing it to "start printing after last page is spooled".
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Author Comment

by:VoneServs
ID: 40474006
After changing the setting as suggested, it will fails to print in the same way as before.

I think it may have something to do with WSD, as ive manually added a second copy of the printer using a TCPIP port rather than the installers WSD port and it prints fine without issue, the only time the problem rears its head is with the WSD?
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LVL 5

Expert Comment

by:Aaron
ID: 40474487
10MB is often the limit of sending emails. I would check your printer settings to see if it uses anything involving email. I have seen printers that can recieve print jobs through email and sometimes those settings can limit other functionality. Is the driver a post script? Sometimes PCL works better and I would try direct from manufacturers website.
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Accepted Solution

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VoneServs earned 0 total points
ID: 40480555
I have been through every setting imaginable, but still cannot get anything printed via WSD port thats bigger than 10Mb.

I'm wondering (nudged by Aaron's comment above) if im hitting something along the lines of hitting a maximum upload size in the print server, but there is no option that i can see to adjust this.

Again when printing direct to a TCPIP port i dont have this issue.
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LVL 5

Expert Comment

by:Aaron
ID: 40480627
Well I think you're on the right track. My experience with 8.1 is limited perhaps there is something in the OS that can cause this problem? I think I may have found something that will help...

Check this out from microsoft:
http://support.microsoft.com/kb/919543
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Author Closing Comment

by:VoneServs
ID: 40497773
Printing now works by printing to TCPIP port, but still no definitive answer to why i can print >10Mb to WSD port
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LVL 5

Expert Comment

by:Aaron
ID: 40500847
Question: Did you try to bypass the EMF spooling as shown in the link I posted? Even if it didn't fix it was there any effect?
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Author Comment

by:VoneServs
ID: 40507073
I had tried bypassing which had the same results as not.
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LVL 5

Expert Comment

by:Aaron
ID: 40507149
Thanks.
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