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Word 2010 Document Recovery

Posted on 2014-12-01
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Last Modified: 2014-12-01
We have Word 2010 and I'm quite familiar with various ways of recovering documents.  

I can recover documents in the following scenarios:
   The user creates a new document, but declines to save when closing it (found under
      C:\Users\XXX\DOCUMENTS\DRAFTS\)
   The user works on an existing document, but declines to save when closing it (found under
      C:\Users\XXX\AppData\Local\Microsoft\Office\UnsavedFiles\)
   This is the Save AutoRecover information every 5 minutes setting in Word (found under H:\Myfiles\Backup)
      I also know about the copies saved under C:\Users\XXX\AppData\Roaming\Microsoft\Word\.

My issue is this.  If the user works on one or more existing documents, but the document doesn't have the focus for awhile, for example they're browsing the internet or in Outlook or something, then they decline to save when closing Word, it appears there are no backups anywhere.  I've tested this several different ways and if Word or the document doesn't have the focus and Word is closed without saving, I cannot locate any type of backup.

I feel this leaves us vulnerable.  Can anyone deny or confirm this is really happening and also, does anyone have a solution for this.

Thanks in advance.

LDMueller
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Question by:Senniger1
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Eirman earned 500 total points
ID: 40474136
If autorecover is set for five minutes and let's suppose that it triggers at 10:00.
Then the user types for four minutes and starts browsing the internet.
At 10:05 the autosave does not trigger (I presume that this is what happens as you have tested it).

Word is now a background/inactive program stored in memory.
Nothing is happening with it .... no text is being entered or edited so the timer has paused.

At 10:30 the user goes back to word, closes the document and deliberately says NO to saving the changes.
Seem like a careless user to me!

The default option on the dialogue is to save changes (just press enter)
To close without saving means a mouse move and a click.

What can you do .....
=} You could reduce the autorecovery time down to 1 or 2 minutes
=} In control panel > mouse    Set the mouse to automatically jump to the default buttons on dialogues.
=} Simply remind users to always save when closing.

https://support.office.com/en-us/article/Automatically-save-and-recover-Office-files-5baa2030-9768-4c6c-8d2a-1e10a8d741b1?ui=en-US&rs=en-US&ad=US

I'm curious about when the autosave will next trigger when returning to the document at 10:30.
Does it remember the previous 4 minute and trigger at 10:31?  I presume/expect that it does.
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by:Senniger1
ID: 40474526
Once you go back into the document at 10:30 the time restarts so it'll trigger at 10:35.
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Author Closing Comment

by:Senniger1
ID: 40474591
Confirmation was what I needed, thanks!
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LVL 23

Expert Comment

by:Eirman
ID: 40474598
Once you go back into the document at 10:30 the time restarts so it'll trigger at 10:35.
I hadn't figured on that.

Thanks for the points!
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