Solved

Exchange online and autodiscover in Outlook

Posted on 2014-12-01
2
129 Views
Last Modified: 2014-12-16
We are migrating to Hosted Exchange.  I migrated 3 users running Outlook 2007 on Friday and was able to connect tot eh Exchange server without issue.   The users could not open Outlook this morning, they were being prompted for a username and password.  Could not connect after entering their password.  Our Microsoft consultant said it is an "autodiscover" setting on the local machine or in Active directory. I flushed the DNS on the workstations and was able to connect.  Can you tell me where to check for the 'autodiscovery" setting for Exchange or Outlook on both the workstation and also in DNS on the domain controllers.  DNS is active directory integrated.


Thanks,

cja
0
Comment
Question by:cja-tech-guy
2 Comments
 
LVL 78

Accepted Solution

by:
David Johnson, CD, MVP earned 250 total points
ID: 40475239
autodiscover uses your domain DNS.. that is where it is set.. office 365 can check your dns settings and suggest what is needed
0
 
LVL 76

Assisted Solution

by:Alan Hardisty
Alan Hardisty earned 250 total points
ID: 40475408
The standard Office 365 Autodiscover record is a CNAME record pointing to autodiscover.outlook.com

You need to remove all existing Autodiscover records (A records / SRV records / CNAME records) in order for it to work properly.

Alan
0

Featured Post

Ransomware-A Revenue Bonanza for Service Providers

Ransomware – malware that gets on your customers’ computers, encrypts their data, and extorts a hefty ransom for the decryption keys – is a surging new threat.  The purpose of this eBook is to educate the reader about ransomware attacks.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
How to get AD RMS to work with Office 2016 for Mac 6 153
Compromised PC? 17 171
user > owner > downloads folder 9 42
Windows IPv6 DHCP server 8 35
Today, still in the boom of Apple, PC's and products, nearly 50% of the computer users use Windows as graphical operating systems. If you are among those users who love windows, but are grappling to keep the system's hard drive optimized, then you s…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
Windows 8 comes with a dramatically different user interface known as Metro. Notably missing from the new interface is a Start button and Start Menu. Many users do not like it, much preferring the interface of earlier versions — Windows 7, Windows X…
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…

911 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

24 Experts available now in Live!

Get 1:1 Help Now