asked on # excel formula

I want to calculate the time it took to send out a communication. I have the engaged start time, cell AR and the sent time cell, AU. Since there are times when we can be engaged but no communication is sent I created the following formula to calculate the sent time:

=IF(AU2<AR2, 0,AU2-AR2)

The results are put into field column BB and formatted h:mm:ss

Now I have created another formula to count the total number of communications that are sent in the month:

=COUNTIFS('IM Raw Data'!$J:$J,">="&"11/01/2014",'IM Raw Data'!$J:$J,"<="&"11/30/2014",'IM Raw Data'!$G:$G,'HTSN&HBCA'!$A6,'IM Raw Data'!$H:$H,"HBUS"). This formula works correctly and return 28 records.

I have another to count the total number that sent within 15 mins:

=COUNTIFS('IM Raw Data'!J:J,">="&"11/01/2014",'IM Raw Data'!J:J,"<="&"11/30/2014",'IM Raw Data'!H:H,"HBUS",'IM Raw Data'!BB:BB,"<="&"0:15:00"). This returns a value of 22 when it should be returning a value of 23.

What am I missing here? How can I error check column BB to make sure that my values are being counted correctly?

=IF(AU2<AR2, 0,AU2-AR2)

The results are put into field column BB and formatted h:mm:ss

Now I have created another formula to count the total number of communications that are sent in the month:

=COUNTIFS('IM Raw Data'!$J:$J,">="&"11/01/20

I have another to count the total number that sent within 15 mins:

=COUNTIFS('IM Raw Data'!J:J,">="&"11/01/2014

What am I missing here? How can I error check column BB to make sure that my values are being counted correctly?

Microsoft Excel

Log in or sign up to see answer

Become an EE member today7-DAY FREE TRIAL

Members can start a 7-Day Free trial then enjoy unlimited access to the platform

or

Learn why we charge membership fees

We get it - no one likes a content blocker. Take one extra minute and find out why we block content.

Not exactly the question you had in mind?

Sign up for an EE membership and get your own personalized solution. With an EE membership, you can ask unlimited troubleshooting, research, or opinion questions.

ask a question
I am sorry, use it where? In my countifs formula?

instead of using this "0:15:00" use TIME(0,15,0)

I am confused, I have used a formula already to calculate this time frame. How would I incorporate this time formula into this?

Your help has saved me hundreds of hours of internet surfing.

fblack61

=COUNTIFS('IM Raw Data'!J:J,">="&"11/01/2014",'IM Raw Data'!J:J,"<="&"11/30/2014",'IM Raw Data'!H:H,"HBUS",'IM Raw Data'!BB:BB,"<="&time(0,15,0))

Ok, I see what you are getting at. I have tried that and there is no change in the result. I still show 22 records when I should have 23.

any chance of a sample sheet to look at here?

Get an unlimited membership to EE for less than $4 a week.

Unlimited question asking, solutions, articles and more.

Ok, I used the function a bit differently in that I used it in an if statement and just counted the positive, true, results in the formula and that fixed it.