troubleshooting Question

Outlook 2013 sudden error message

Avatar of kirret
kirretFlag for United Kingdom of Great Britain and Northern Ireland asked on
Microsoft OfficeOutlook
1 Comment1 Solution643 ViewsLast Modified:
Hi

1 user (Windows 8 + MS Office Home and Business 2013) started getting an error message suddenly today on her Outlook 2013 (IMAP Inbox):
"We're sorry but outlook has run into an error that is preventing it from working correctly." It then offers options to Repair, Help or Close.
So far I've:
1) Done the the Quick Repair
2) Done the Online repair
3) Completely uninstalled and re-installed
But the same problem still comes up when opening Outlook 2013. All other applications (Word, Excel, PowerPoint) are fine though.
What I noticed is that when I go to C:\Program Files\Microsoft Office 15\root\office15 right click on Outlook application and choose Troubleshoot Compatibility and go for "Try Recommended Settings" it sets it to Windows 7. When with these settings that previous message comes up "We're sorry but outlook has run into an error..."
There's also an option to go for Windows 8 settings and then Outlook starts up but only with UAC box, no way to do it without the UAC.

Any ideas would be welcome.
Thanks
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 1 Comment.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 1 Comment.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros