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Install Office 2013 on Surface Pro 3

Posted on 2014-12-01
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Last Modified: 2014-12-21
Purchased a Surface Pro 3 for work. Removed preinstalled software to connect to Office 365. Rebooted and installed Office 2013. I attempt to activate with company key and it fails to activate. We do not want to use Office 365 at this time since we already are licensed for Office 2013. how do I get this to activate properly
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Question by:kingsville
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5 Comments
 
LVL 11

Expert Comment

by:Maclean
ID: 40474759
1] Check that the install media used was the media for the VLK key or OEM depending on which type of key you have. It could be that the license key utilized is not the correct key for the install media utilized

2] If this is the correct media, right click the Outlook 2013 icon and run it as admin, than try to re-enter the license under File>>Office Account>>Change Product Key.

3] If this still fails ring Microsoft Licensing Support for assistance. It will take you 10-15 minutes to go through the automated system and get the license activated, I suspect it might have reached its activation limit if both above options are not the issue.
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Author Comment

by:kingsville
ID: 40475092
When I brought the Surface home, Office activated without an issue. I believe the problem revolves around a new webfilter I installed last week from Barracuda. I will review the rules on the Webfilter to determine what was blocking the activation.

Thank you for trying to assist with the issue
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LVL 11

Expert Comment

by:Maclean
ID: 40475100
Yes, that would do it too indeed. Glad to see you located the likely issue yourself. Good luck :)

P.S. Option 3 would work around the issue, but an even better solution would be to setup a KMS, which would allow you to keep the tunnel to MS activation closed and secured.

http://technet.microsoft.com/en-us/library/dn385356%28v=office.15%29.aspx
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Accepted Solution

by:
kingsville earned 0 total points
ID: 40503320
Our web filter was stopping the activation process from completing. Once permissions were granted to allow access it worked as expected
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Author Closing Comment

by:kingsville
ID: 40511418
The software was installing correctly. Activation was failing with no error indicating the Barracuda web filter was blocking access. Once the Surface was taken out of our network environment and connected to a different wifi network - the activation proceeded as expected. Upon returning to work, web filter settings were reviewed and things then proceeded as expected.
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