Solved

Cisco/Linksys E4200 issues with cloud-based VoIP setup

Posted on 2014-12-01
3
194 Views
Last Modified: 2015-01-18
I moved a customer into a new office over the weekend and at the same time hooked up cloud-based VoIP phones provided by a third party. The business is using a Cisco/Linksys E4200 router. All phones (4) and computers (3) are connected to the E4200 via switches placed in each of 4 locations around the large office space.

The phones are supposed to all ring for incoming calls, but it seems on each call at least one phone is not ringing and it jumps around from phone to phone on each call.  In addition, conversations are choppy.

This is my first experience with VoIP service so I'm at a loss for what the issue could be. I have disabled the SPI firewall and added a QoS prioritization for ports 10000-20000 and 5060, to no avail.  I was advised by the VoIP provider to increase UDP timeout to 10 minutes but, since this option does not exist in this router's config, I was told I needed to upgrade routers to a Cisco RV220W which does have this setting.

Is there anything I can do to continue using the E4200 and if not, is there a better router than the RV220W that I should go with?
0
Comment
Question by:programthis
  • 2
3 Comments
 

Expert Comment

by:Son Do
ID: 40475291
Did you try to isolate the Linksys ( connect directly to IP phone via switch or some other way to make sure the problem is from this equipment ?
0
 

Accepted Solution

by:
programthis earned 0 total points
ID: 40547278
We ended up going with the RV220W because of the additional configuration options and VoIP has worked fine since.
0
 

Author Closing Comment

by:programthis
ID: 40556023
I solved the issue on my own
0

Featured Post

Control application downtime with dependency maps

Visualize the interdependencies between application components better with Applications Manager's automated application discovery and dependency mapping feature. Resolve performance issues faster by quickly isolating problematic components.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
2 LAN/WAN on One Server 2 46
Device same like our heart 12 50
WiFi Blackspot within home network 7 41
RDP Sonicwall 8 32
Meet the world's only “Transparent Cloud™” from Superb Internet Corporation. Now, you can experience firsthand a cloud platform that consistently outperforms Amazon Web Services (AWS), IBM’s Softlayer, and Microsoft’s Azure when it comes to CPU and …
Shadow IT is coming out of the shadows as more businesses are choosing cloud-based applications. It is now a multi-cloud world for most organizations. Simultaneously, most businesses have yet to consolidate with one cloud provider or define an offic…
Viewers will learn how to connect to a wireless network using the network security key. They will also learn how to access the IP address and DNS server for connections that must be done manually. After setting up a router, find the network security…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

743 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

8 Experts available now in Live!

Get 1:1 Help Now