Solved

After migrating from Exchange 2007 to 2013, Outlook cannot connect

Posted on 2014-12-02
6
1,047 Views
Last Modified: 2014-12-13
We migrated from Exchange 2007 to 2010 and now when I try to create a new profile in Outlook 2010 I receive the following message: "Outlook cannot log on. Verify you are connected to the network and are using the proper server and mailbox name."

I have quadruple checked my autodiscover entries in DNS and changed Outlook anywhere between Basic, Negotiate, and NTLM without any success. How can I resolve this?

Thank you
0
Comment
Question by:DataDudes
  • 4
6 Comments
 
LVL 16

Expert Comment

by:Rajitha Chimmani
ID: 40476458
Have you opened all necessary ports? There are 2 custom ports which must be open between client machine and the CAS servers. Those ports are defined in registry or a config file based on the version of outlook you use.

http://social.technet.microsoft.com/wiki/contents/articles/864.configure-static-rpc-ports-on-an-exchange-2010-client-access-server.aspx
0
 
LVL 2

Author Comment

by:DataDudes
ID: 40476469
Yes, I've turned off the firewall as well for testing
0
 
LVL 2

Author Comment

by:DataDudes
ID: 40476494
Now instead of giving me the error message, I'm stuck in an endless loop of Outlook 2010 asking for my username and password when I create a profile and it will not accept the correct information.
0
Do email signature updates give you a headache?

Do you feel like you are constantly making changes to email signatures? Are the images not formatting how you want them to? Want high-quality HTML signatures on all devices, including on mobiles and Macs? Then, let Exclaimer solve all your email signature problems today.

 
LVL 11

Expert Comment

by:hecgomrec
ID: 40478436
Please try to close outlook (or Kill it).

Delete the current profile and try this:

-  Open a browser and navigate to your "externa/internal" hostname for the Exchange server (https://webmail.domain.com/owa) try to log in with a valid username and password. If that works, go to next step, if not your DNS settings are not set properly.

-  Open outlook, it should detect the current user's info and create the account, it may ask for the password to access the server/mailbox, depending on your settings you may need to enter it on "Domain\username" format, then the password and choose to remember this credentials before hitting enter or clicking the OK button.

Good Luck!
0
 
LVL 2

Accepted Solution

by:
DataDudes earned 0 total points
ID: 40486683
I found that the problem was caused by some Outlook Anywhere settings on the old server that were transferred to the new server. When the previous company setup Exchange 2007 they had set the Outlook Anywhere address to "mail.domain.com"  so when the settings transferred over and users tried to connect to the new server, Exchange 2013 told them to try to connect to mail.domain.com. I had to change this manually for each user after changing the Outlook Anywhere settings to the correct server name.
0
 
LVL 2

Author Closing Comment

by:DataDudes
ID: 40497747
Found solution
0

Featured Post

Are your corporate email signatures appalling?

Is it scary how unprofessional your email signatures look? Do users create their own terrible designs and give themselves stupid job titles? You can make this a lot easier for yourself by choosing an email signature management solution from Exclaimer today.

Join & Write a Comment

In this article, we will see the basic design consideration while designing a Multi-tenant web application in a simple manner. Though, many frameworks are available in the market to develop a multi - tenant application, but do they provide data, cod…
Restoring deleted objects in Active Directory has been a standard feature in Active Directory for many years, yet some admins may not know what is available.
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles from a Windows Server 2008 domain controller to a Windows Server 2012 domain controlle…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now