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Problem setting up email on Android but not iPhone

Posted on 2014-12-02
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Last Modified: 2014-12-23
Hi,
I cannot add a user's Exchange account on to an Android phone but I can the same user fine on to an iphone. I can also add my account on to both the Android and iphone fine. I have tried two Android phones and neither works for this user. However mine works fine. What  should I be looking for on my domain controller or Exchange server that would cause one user's Exchange account setup to fail on all Android devices but not iphones?
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Question by:DonKwizote
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5 Comments
 
LVL 11

Expert Comment

by:hecgomrec
ID: 40478450
The user may not have the rights to access his mailbox on mobile devices.

Open the user's mailbox and make sure under mailbox feature that Exchange ActiveSync is enabled and if you need POP3 and IMAP check those too.
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Author Comment

by:DonKwizote
ID: 40483016
Thank you. Is it easy to check this on an Exchange 2013 server?
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LVL 11

Expert Comment

by:hecgomrec
ID: 40483309
Yeap!!! Open Exchange 2013 EAC and navigate to recipients, select the mailbox of the user by double click or edit icon on top of the list, then select mailbox features, scroll down to see all features and enable or disable what you need.

Good Luck!!!
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Accepted Solution

by:
DonKwizote earned 0 total points
ID: 40506673
I've fixed it! It was the strangest problem. Exchange ActiveSync authentication on an Android was failing even though the password was correct and I could login to Windows and Office365 using the SAME password. The password format was capital letter,small letter, number, small letter, symbol, small letter, small letter, small letter.

Exchange ActiveSync authentication on an Android worked fine once I changed the password to a new one with format capital letter,small letter, small letter, small letter,small letter,small letter, number, number. Weird!
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Author Closing Comment

by:DonKwizote
ID: 40514574
Solution worked perfectly
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