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DonKwizote
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Problem setting up email on Android but not iPhone

Hi,
I cannot add a user's Exchange account on to an Android phone but I can the same user fine on to an iphone. I can also add my account on to both the Android and iphone fine. I have tried two Android phones and neither works for this user. However mine works fine. What  should I be looking for on my domain controller or Exchange server that would cause one user's Exchange account setup to fail on all Android devices but not iphones?
iOSAndroidMicrosoft 365

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DonKwizote

8/22/2022 - Mon
hecgomrec

The user may not have the rights to access his mailbox on mobile devices.

Open the user's mailbox and make sure under mailbox feature that Exchange ActiveSync is enabled and if you need POP3 and IMAP check those too.
DonKwizote

ASKER
Thank you. Is it easy to check this on an Exchange 2013 server?
hecgomrec

Yeap!!! Open Exchange 2013 EAC and navigate to recipients, select the mailbox of the user by double click or edit icon on top of the list, then select mailbox features, scroll down to see all features and enable or disable what you need.

Good Luck!!!
Experts Exchange has (a) saved my job multiple times, (b) saved me hours, days, and even weeks of work, and often (c) makes me look like a superhero! This place is MAGIC!
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DonKwizote

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DonKwizote

ASKER
Solution worked perfectly