windows 2012 server unable to ftp

We just deployed a new server. We have a process that ftp a file to another server. However, on the new server i can't ftp the file. I get connection time out. Please help
ShenAsked:
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ajeabCommented:
make sure firewall is off
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ShenAuthor Commented:
the firewall is off.
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ShenAuthor Commented:
is there a service that i need to setup  in the new server?
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ajeabCommented:
you might want to test ftp manually from cmd.  
another possibility is your ftp server may only accept connection from certain IP. so new IP may need to be config to allow in ftp server.
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ShenAuthor Commented:
i tested it from cmd:
ftp 10.5.x.x
i get: ftp: connect: connection timeout

When we replaced the server the ip was not changed. We were able to ftp with the old server(same ip)
even though i just want to ftp a file do i need to add the iis ftp role?
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zalazarCommented:
It's not necessary to add the IIS FTP role.
It's also not necessary to setup any service, the FTP client that comes with the OS should be enough.
Can you try to ping the IP-address and let us know the results.
Another option would be to check if you can reach the IP-address on port 21.
You can use the old Microsoft support tool "portqry.exe" for that.
As an alternative you can install the "Telnet Client" feature and then give the following command from a cmd.exe
start telnet 10.5.x.x 21
If the window sticks and you get a message about the FTP server than the connection can be made.
If it stays on "Connecting To <ip>" than you can't reach the FTP service on IP-address 10.5.x.x, port 21.
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ajeabCommented:
try to ftp from another computer.  if you get the same problem. most likely is server problem.  try stop and restart ftp server services.
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ShenAuthor Commented:
this is resolved.  When we replaced the server we put another ip.  After i checked with the firewall people on my end this was resolved.

Thank you,
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ShenAuthor Commented:
thank you very much.
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