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Outlook 2010 hyperlink does nothing

Posted on 2014-12-02
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Last Modified: 2014-12-03
Hello! I have hyperlinks in a certain email that I click on and nothing happens. No error messages, and no browsers open to take me to the target page. I can open the hyperlinks in other email accounts via a browser though when forwarding to my hotmail/yahoo/etc email accounts, so I know they work. They also work when I access my same mailbox using OWA. But these hyperlinks have no response at all when trying to open them in Outlook 2010. I have all updates applied and I am on Windows 7 Pro 64 bit. I have tried making IE the default browser as well as using the fix it tool provided by Microsoft. I have tried this on two different computers of the same configurations using two separate mail profiles and users. Can anyone help me?
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Question by:mrosier
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Expert Comment

by:JBond2010
ID: 40476942
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Author Comment

by:mrosier
ID: 40476974
Hi Jbond! I had actually seen this page and made sure everything was defaulted in this fashion ensuring IE and Outlook were both set as Defualt. I also tried uninstalling the other browsers. These things didn't change my results. However, what I have just learned is when I open the email and select "View in browser" and the mail opens in my browser, these hyperlinks work properly. But from within the mail itself, nothing happens at all when I click them.
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Expert Comment

by:JBond2010
ID: 40477035
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Author Comment

by:mrosier
ID: 40477109
I tried all those solutions just now and nothing has changed. The hyperlinks from other emails open the browser just fine as well. I have even had emails from this sources resent and the hyperlinks don't work in any of them, but they do work in browser form.
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Expert Comment

by:JBond2010
ID: 40477122
Are these hyperlinks going over different ports such as port 80 and port 443?
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Author Comment

by:mrosier
ID: 40477130
Oh no, these are regular addresses according to the paths. These are email gift card emails with buttons telling me to click the buttons to get to my certificate. And I have put the domain on the junk mail's safe list as well.
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Expert Comment

by:JBond2010
ID: 40477138
That answers that question.


Regards,

JBond2010
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Author Comment

by:mrosier
ID: 40477142
forgive me, is my problem apparent or did I just answer your next question :p ?
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Expert Comment

by:JBond2010
ID: 40477152
Lol. I think you answered the question ;-)


Regards,

JBond2010
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Author Comment

by:mrosier
ID: 40477159
But is there anything I can do so that Outlook can open these hyperlinks? I don't get why I can't do that when the browser form of the email is fine.
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Expert Comment

by:JBond2010
ID: 40477184
Follow the link below. This is in relation to Outlook 2010.

http://support.microsoft.com/kb/310049


Regards,

JBond2010
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Author Comment

by:mrosier
ID: 40477208
I had already tried the Fix it tool as well as Method 1 there. I will need to try method 2 when I can find a machine that will open these hyperlinks and return here with feedback.
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Expert Comment

by:JBond2010
ID: 40477216
Ok. Let me know how your get on. I think method 2 is really your only option as you've tried everything else.


Regards,

JBond2010
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Author Comment

by:mrosier
ID: 40478506
Hi Jbond,

Unfortunately, every computer I try that uses Outlook 2010 has this problem, so I cannot use method 2
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Expert Comment

by:JBond2010
ID: 40478624
I think what's going on here is Group Policy. You need to check your Group Policy Objects and verify the settings.


Regards,

JBond2010
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Author Comment

by:mrosier
ID: 40478663
anything in particular I should check? We have Windows 2008 group policy servers with the policies set to default with the exception of password criteria customization. I have tried this from outside my corporate network and in turn outside our group policies as well to no avail.
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Expert Comment

by:JBond2010
ID: 40478748
On one of the PCs, open the command prompt and type gpresult /r and check what GPOs are being applied. Then on one of your domain controllers, open the Group Policy Management console and check the settings of the GPOs.


Regards,

JBond2010
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Author Comment

by:mrosier
ID: 40478783
Yes, sorry, I meant what settings within the applied GPO could affect this? Everyone falls under the Default Domain Policy, and I have the settings on that GPO set to default with the exception of customized password controls for each user which I have verified by checking the settings tab under Default Domain Policy. And out of all the settings, which ones could affect Outlook hyperlinks?
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Expert Comment

by:JBond2010
ID: 40478791
Do you not have any other GPOs in your environment?
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Author Comment

by:mrosier
ID: 40478803
I have one other GPO, but it has security filtering set to a specific group affecting a handful of users none of which are part of part of this testing.
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Expert Comment

by:JBond2010
ID: 40478874
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Author Comment

by:mrosier
ID: 40478893
Hi jbond, these options we actually tried first with this problem with no go. I don't suppose I could forward one of these emails somewhere to be looked at first hand could I?
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Expert Comment

by:JBond2010
ID: 40478915
Are you receiving any errors messages when you click on the hyperlinks in the emails?
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Author Comment

by:mrosier
ID: 40478921
oh no, absolutely nothing at all happens. I see the link pop-up caption that you see when you hover the mouse over any hyperlink, but I click on it several times and nothing happens at all. The mouse does recognize it as a link as well because  it does change to the pointing finger as it does when it moves onto a link. But nothing at all happens. EDIT: Something else to add as well. I open this thread via the hyperlink in the EE email notifications I get which works without any problems at all.
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Expert Comment

by:JBond2010
ID: 40478979
How many browsers are you using on the PCs?
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Author Comment

by:mrosier
ID: 40478988
just IE and Chrome. I have tried uninstalling Chrome and setting IE as default though as well as resetting the browser to default at the same time.
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Expert Comment

by:JBond2010
ID: 40479008
Do you have any browser add-ons? If so, disable them all and then see do the hyperlinks work.
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Author Comment

by:mrosier
ID: 40479028
I just tried that, and unfortunately no change
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LVL 15

Expert Comment

by:JBond2010
ID: 40479081
Do you have any Add-ins in Outlook? Such as Antivirus Add-ins? If so, disable the Add-ins.
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Author Comment

by:mrosier
ID: 40479101
Just tried disabling everything as well as Outlook in safemode to be thorough but same result unfortunately
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LVL 15

Expert Comment

by:JBond2010
ID: 40479120
It has to be some program or process that is breaking the hyperlinks in Outlook. Can you please check to see what programs are installed on your system and try to recall when hyperlinks stopped working and did anything change on your system to cause this? Such as a new program installation etc.
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Author Comment

by:mrosier
ID: 40479141
well just to be clear, hyperlinks did not stop working in general. All hyperlinks are working fine except the ones in this specific auto-sent gift certificate email. Hyperlinks in anything else are fine. So I can't really say anything is breaking hyperlinks because most all of them are working fine. But nothing new has been installed/changed anyway as I received this email for the first time just yesterday anyway. Maybe the hyperlink path is too long?
Hyperlink-issue.jpg
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Expert Comment

by:JBond2010
ID: 40479153
Is the certificate trusted?
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Expert Comment

by:JBond2010
ID: 40479156
I would suggest installing the certificate on your PC.
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Author Comment

by:mrosier
ID: 40479165
I apologize, but that is unfamiliar to me. What would I do to accomplish this, and where would I get the cert?
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Expert Comment

by:JBond2010
ID: 40479172
Can you open the certificate?
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Author Comment

by:mrosier
ID: 40479174
where would I do that? This part I am completely unfamiliar with.
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Expert Comment

by:JBond2010
ID: 40479177
If you manually open the hyperlink by right clicking, this should then open in your browser. You be taken to a secure site. On the padlock in your browser address bar, click on the padlock icon and this will open the certificate. There will be an option to install the certificate.
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Author Comment

by:mrosier
ID: 40479200
Gotcha, there is no certificate to install however on the resulting page of the hyperlink as it is just http://. Also, when I right-click the hyperlink the only options I have are Copy and Save as Picture... so I choose to view the email in the browser (screenshot attached) which brings the email up in my IE browser and I am able to open the hyperlink. But that takes me to a page that is http:// so there is no cert available.
View-in-Browser-Option.jpg
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Expert Comment

by:JBond2010
ID: 40479236
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Author Comment

by:mrosier
ID: 40479254
This is completely new ground to me creating a button and programming it. Is there a how to guide or something as to how to accomplish this? This forum topic seems to be directed at people already familiar with doing this.
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Expert Comment

by:JBond2010
ID: 40479270
In fairness, it's not really broken. You said all your other hyperlinks are working.
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Author Comment

by:mrosier
ID: 40479319
correct all hyperlinks are working except from this particular email from this sender with a button in it to take me to a site to redeem a gift card. I have had them resend it as well, and it is a consistent problem across all of them. But every other hyperlink in other mails work including the ones to view your responses I receive from Experts Exchange :)
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Accepted Solution

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JBond2010 earned 500 total points
ID: 40479339
I don't think the problem is really at your end then.
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Author Comment

by:mrosier
ID: 40479348
I was thinking that too honestly. So I should inquire with the support department of the sender? And should I leave this question open til I get things settled with them?
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LVL 15

Expert Comment

by:JBond2010
ID: 40479387
It would definitely be a problem at their end considering that you can't open the hyperlink on other PCs. Also, the rest of the hyperlinks that you've opened work fine.

I think it would be ok to close the question.


Regards,

JBond2010
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Author Comment

by:mrosier
ID: 40479395
will do, I will award to that suggestion. Thanks for all the time!!
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Author Closing Comment

by:mrosier
ID: 40479397
I say B because we couldn't come to a precise reason
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Expert Comment

by:JBond2010
ID: 40479433
No problem :-) I hope it gets resolved for you and your colleagues.


Regards,

JBond2010
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