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Windows explorer, within Windows 7 professional 64 bit, keeps using RAM and not releasing it, inaddition to running the service twice.

Posted on 2014-12-02
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Last Modified: 2014-12-03
Windows explorer, within Windows 7 professional 64 bit, keeps using RAM and not releasing it, in addition it seems to be running the service twice but, when I stop one of the explorer services, they both stop. The only way I've been able to stop the symptom is to stop the service within task manager. I've seen a couple of other threads with this problem but I need a solution, not treat the symptoms.
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Question by:B_J_RUSSELL
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David Johnson, CD, MVP earned 2000 total points
ID: 40477696
Guaranteed solution, rebuild the machine. Works every time.

Do you have in the folder options launch folder windows in a different process? That would explain 2 explorer.exe's running. Have you checked add/remove programs for anything you are not aware of .. sort by installation date. something might have gotten by when installing software from the internet
Did you scan for malware using malware bytes recently?

Run sysinternals autoruns and check the explorer tab and the logon tabs for anything that loads explorer (you should be aware of what should be there)

Have you tried msconfig diagnosis startup and is the problem still there? How about safe mode with networking?  if you in explorer or a command prompt go to your temp directory cd %temp% and do a delete all (del * /s/q) are the locked files by programs you know are running?
in either diagnostic mode or safe mode.. on a command prompt do a "netstat -f -b" anything out of the ordinary?
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