Solved

Windows explorer, within Windows 7 professional 64 bit, keeps using RAM and not releasing it, inaddition to running the service twice.

Posted on 2014-12-02
1
113 Views
Last Modified: 2014-12-03
Windows explorer, within Windows 7 professional 64 bit, keeps using RAM and not releasing it, in addition it seems to be running the service twice but, when I stop one of the explorer services, they both stop. The only way I've been able to stop the symptom is to stop the service within task manager. I've seen a couple of other threads with this problem but I need a solution, not treat the symptoms.
0
Comment
Question by:B_J_RUSSELL
1 Comment
 
LVL 78

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
Comment Utility
Guaranteed solution, rebuild the machine. Works every time.

Do you have in the folder options launch folder windows in a different process? That would explain 2 explorer.exe's running. Have you checked add/remove programs for anything you are not aware of .. sort by installation date. something might have gotten by when installing software from the internet
Did you scan for malware using malware bytes recently?

Run sysinternals autoruns and check the explorer tab and the logon tabs for anything that loads explorer (you should be aware of what should be there)

Have you tried msconfig diagnosis startup and is the problem still there? How about safe mode with networking?  if you in explorer or a command prompt go to your temp directory cd %temp% and do a delete all (del * /s/q) are the locked files by programs you know are running?
in either diagnostic mode or safe mode.. on a command prompt do a "netstat -f -b" anything out of the ordinary?
0

Featured Post

How to run any project with ease

Manage projects of all sizes how you want. Great for personal to-do lists, project milestones, team priorities and launch plans.
- Combine task lists, docs, spreadsheets, and chat in one
- View and edit from mobile/offline
- Cut down on emails

Join & Write a Comment

In a hurry?.. scroll down to "HERE's HOW TO DO IT" Section. Greetings All, I was going to post this as question/solution, but its seems more appropriate as an article considering its length.  I felt it important to illucidate all the details c…
This is a little timesaver I have been using for setting up Microsoft Small Business Server (SBS) in the simplest possible way. It may not be appropriate for every customer. However, when you get a situation where the person who owns the server is i…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

9 Experts available now in Live!

Get 1:1 Help Now