Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 44
  • Last Modified:

Email format

Hi

When I try to send email from my domain to external contact with a screen shot they receive it as a link and they cannot open it. Where should I check to find the fix for this issu?

It looks like   [cid:image001.png@01D00E3F.8F682500]


Thank you.
0
jpmoreau
Asked:
jpmoreau
1 Solution
 
Neil RussellTechnical Development LeadCommented:
Is this when using office 365?

The fault usually lies with the receiver not using exchange/outlook. If you navigate to the insert tag and click on Picture and select the image from a saved disk file and this will almost always work fine.
Also dont send in Rich Text Format, use HTML format only.
0
 
David LeeCommented:
What message format are you sending in?
0
 
jpmoreauAuthor Commented:
Usually my users are sending in HTML
0
 
VB ITSCommented:
Try attaching the image as a file to the email as a workaround - can the recipient see the image then?

Can you confirm whether you are using Office 365 or Microsoft Exchange? If Exchange, what version?
0
 
jpmoreauAuthor Commented:
I use Exchange 2007SP3
0

Featured Post

[Webinar] Cloud and Mobile-First Strategy

Maybe you’ve fully adopted the cloud since the beginning. Or maybe you started with on-prem resources but are pursuing a “cloud and mobile first” strategy. Getting to that end state has its challenges. Discover how to build out a 100% cloud and mobile IT strategy in this webinar.

Tackle projects and never again get stuck behind a technical roadblock.
Join Now