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jpmoreau
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Email format

Hi

When I try to send email from my domain to external contact with a screen shot they receive it as a link and they cannot open it. Where should I check to find the fix for this issu?

It looks like   [cid:image001.png@01D00E3F.8F682500]


Thank you.
ExchangeOutlook

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jpmoreau

8/22/2022 - Mon
Neil Russell

Is this when using office 365?

The fault usually lies with the receiver not using exchange/outlook. If you navigate to the insert tag and click on Picture and select the image from a saved disk file and this will almost always work fine.
Also dont send in Rich Text Format, use HTML format only.
David Lee

What message format are you sending in?
jpmoreau

ASKER
Usually my users are sending in HTML
Your help has saved me hundreds of hours of internet surfing.
fblack61
ASKER CERTIFIED SOLUTION
VB ITS

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jpmoreau

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I use Exchange 2007SP3