Solved

Cisco CUCM Final Destination Off-Net

Posted on 2014-12-02
7
234 Views
Last Modified: 2014-12-02
I am using CUCM 7.1. An internal group wants to hunt ext. A else B else C. But then if C does not answer they want that call to go to a cell phone. Ideally they'd like to be able to forward extension C to a cell phone but that seems to not be working. Any advice how/if the final destination of the hunt process could be an off-net cell phone?? Thanks.
0
Comment
Question by:amigan_99
  • 3
  • 3
7 Comments
 
LVL 24

Accepted Solution

by:
Ken Boone earned 500 total points
ID: 40477360
So create a hunt list with A-B-C.  When you create the hunt pilot which will point to the hunt list you will have a field for call forward no answer and call forward busy.  You should be able to enter the cell number there.  Make sure you put a 9 in front if you need to dial 9 to get out.
0
 
LVL 1

Author Closing Comment

by:amigan_99
ID: 40477383
Thank you. This worked. Is there any way for the hunt to go say to extension D which has Call Forward All set to a cell phone (with the 9 in the front)? I think not. But wanted to be certain.
0
 
LVL 24

Expert Comment

by:Ken Boone
ID: 40477407
so I would think you could this... the hunt pilot would send the CFNA and CFB to ext D.  So D would ring unless it had CFwdAlll and then it should use the CFwdAll as long as the CFwdAll CSS was set to allow external calls.
0
Windows Server 2016: All you need to know

Learn about Hyper-V features that increase functionality and usability of Microsoft Windows Server 2016. Also, throughout this eBook, you’ll find some basic PowerShell examples that will help you leverage the scripts in your environments!

 
LVL 1

Author Comment

by:amigan_99
ID: 40477421
Hmm - well the CfwdAll from extension D works fine if I call extension D directly. The problem seems to occur when I make extension D the Forward Hunt No Answer for the Hunt Pilot number. If a call works its way through the hunt group/list the FHNA of extension D is cool unless extension D is set to CFwdAll outside to cell. Then not so much. :-)
0
 
LVL 24

Expert Comment

by:Ken Boone
ID: 40477473
So if you have d forwarded to an internal extension does it work in the hunt list setup?
0
 
LVL 20

Expert Comment

by:José Méndez
ID: 40477516
The forwarding won't work in such call flow. Involving a hunt pilot makes CM ignore any setting configured on the directory numbers that are part of the line group in that hunt pilot.

Here is a sample thread about this topic:

http://www.gossamer-threads.com/lists/cisco/voip/120104
0
 
LVL 1

Author Comment

by:amigan_99
ID: 40477529
Thanks much willyww and again Mr. Boone.
0

Featured Post

DevOps Toolchain Recommendations

Read this Gartner Research Note and discover how your IT organization can automate and optimize DevOps processes using a toolchain architecture.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Using TAPI 2 61
need rec's for prioritizing bandwidth for new voip system 12 78
Porting numbers 3 62
Outgoing Call restriction in Cisco UC560 2 67
So you think no one can listen in on your VOIP conversations, eh? Well... if you haven't setup Secure Real Time Transport (SRTP), your voice communications can be hacked into by just about anyone! First, let's talk about the intended audience for…
Skype is a P2P (Peer to Peer) instant messaging and VOIP (Voice over IP) service – as well as a whole lot more.
This Micro Tutorial will give you a basic overview how to record your screen with Microsoft Expression Encoder. This program is still free and open for the public to download. This will be demonstrated using Microsoft Expression Encoder 4.
Video by: Mark
This lesson goes over how to construct ordered and unordered lists and how to create hyperlinks.

912 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now