Solved

unable to get any usb device driver to load getting code 39 and yellow triangle in device manager

Posted on 2014-12-02
7
262 Views
Last Modified: 2015-01-08
No matter what usb device connected to system is unable to load a driver including keyboard and mouse on
a windows 7 system getting code 39
0
Comment
Question by:rich9060
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
7 Comments
 
LVL 23

Expert Comment

by:Michael74
ID: 40477739
Try the following. Full instructions are in the link

Step 1: Delete invalid “UpperFilters” value from Windows Registry.
Step 2: Uninstall all USB controllers and devices from Device Manager.

http://www.repairwin.com/fix-usb-error-code-39-usb-not-working-error/
0
 
LVL 92

Expert Comment

by:nobus
ID: 40477954
update your drivers - starting with chipset driver
what pc model is this?
0
 

Author Comment

by:rich9060
ID: 40478363
I have checked the registry location for the usb port and no upper/lower filter entries and I have already removed all the usb drivers from device manager and let plug and reload them and device manager shows everything fine until
you plug even a usb mouse into any port and see a mouse and try to load a driver and then fails with an error that it is corrupted or something else and a code 39 Oh it is a Hp 6005 Pro Ultra small desktop Pc
0
Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

 
LVL 92

Expert Comment

by:nobus
ID: 40478669
what about my post, rich?
did you update the drivers yet?
find the drivers here  - put in the corrrect OS first : http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4169008
0
 

Accepted Solution

by:
rich9060 earned 0 total points
ID: 40486803
I ended up reloading the OS from the Hp recovery partition which fixed the issue.
0
 
LVL 59

Expert Comment

by:LeeTutor
ID: 40537487
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
0

Featured Post

Connect further...control easier

With the ATEN CE624, you can now enjoy a high-quality visual experience powered by HDBaseT technology and the convenience of a single Cat6 cable to transmit uncompressed video with zero latency and multi-streaming for dual-view applications where remote access is required.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows 10 ISO build version 3 50
In place upgrade Win2008R2 to Win2012R2 5 20
No Operating System Found 47 50
monitor speed fan 2 10
In this article, I will show you HOW TO: Install VMware Tools for Windows on a VMware Windows virtual machine on a VMware vSphere Hypervisor 6.5 (ESXi 6.5) Host Server, using the VMware Host Client. The virtual machine has Windows Server 2016 instal…
When you try to extract and to view the contents of a Microsoft Update Standalone Package (MSU) for Windows Vista, you cannot extract the files from the MSU. Here we are going to explain how to extract those hotfix details without using any third pa…
This Micro Tutorial will teach you the basics of configuring your computer to improve its speed. It will also teach you how to disable programs that are running in the background simultaneously. This will be demonstrated using Windows 7 operating…
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

726 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question