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unable to get any usb device driver to load getting code 39 and yellow triangle in device manager

Posted on 2014-12-02
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Last Modified: 2015-01-08
No matter what usb device connected to system is unable to load a driver including keyboard and mouse on
a windows 7 system getting code 39
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Question by:rich9060
7 Comments
 
LVL 23

Expert Comment

by:Michael74
ID: 40477739
Try the following. Full instructions are in the link

Step 1: Delete invalid “UpperFilters” value from Windows Registry.
Step 2: Uninstall all USB controllers and devices from Device Manager.

http://www.repairwin.com/fix-usb-error-code-39-usb-not-working-error/
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LVL 92

Expert Comment

by:nobus
ID: 40477954
update your drivers - starting with chipset driver
what pc model is this?
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Author Comment

by:rich9060
ID: 40478363
I have checked the registry location for the usb port and no upper/lower filter entries and I have already removed all the usb drivers from device manager and let plug and reload them and device manager shows everything fine until
you plug even a usb mouse into any port and see a mouse and try to load a driver and then fails with an error that it is corrupted or something else and a code 39 Oh it is a Hp 6005 Pro Ultra small desktop Pc
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LVL 92

Expert Comment

by:nobus
ID: 40478669
what about my post, rich?
did you update the drivers yet?
find the drivers here  - put in the corrrect OS first : http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=4169008
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Accepted Solution

by:
rich9060 earned 0 total points
ID: 40486803
I ended up reloading the OS from the Hp recovery partition which fixed the issue.
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LVL 59

Expert Comment

by:LeeTutor
ID: 40537487
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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