Solved

OWA not updating new e-mails

Posted on 2014-12-03
2
275 Views
Last Modified: 2015-01-08
Hi Guys,

We have one user who's OWA does not update his inbox as it should;

For example:  Today he only received 3 out of the 96 e-mails in his OWA,   (all other e-mails are showing on his phone & in Outlook).

Yesterday's mail (6 out 209) only showing in OWA.

All other users on the server is fine.

Any ideas?
0
Comment
Question by:Rupert Eghardt
2 Comments
 
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 40478216
It is possible user has any filter on the view (view only read or unread emails)?
0
 
LVL 2

Accepted Solution

by:
Jon Sverrisson earned 500 total points
ID: 40487696
Make sure that the user is not filtering e-mail in the OWA inbox. Check the rules in the OWA, see if the user has implemented rules that might be tampering with the incoming mail.

It is recommended that OWA is displayed in Internet Explorer, however, you can try other browsers and see if ths problem persists.

Go to Control Panel, Internet Options, click on Delete and select Cookies and Temporary internet files, remove them and see if the problem has been solved.

If nothing of the above works, you can check the following setting: On the server, open IIS, Default Web Site, go to properties of ExchWeb, click Directory Security and enable Integrate Windows authentication.

Best of luck,
Jon
0

Featured Post

Top 6 Sources for Identifying Threat Actor TTPs

Understanding your enemy is essential. These six sources will help you identify the most popular threat actor tactics, techniques, and procedures (TTPs).

Join & Write a Comment

Utilizing an array to gracefully append to a list of EmailAddresses
Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
In this video we show how to create a Distribution Group in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >>…
In this video we show how to create an Accepted Domain in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Ac…

759 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now