Solved

OWA not updating new e-mails

Posted on 2014-12-03
2
289 Views
Last Modified: 2015-01-08
Hi Guys,

We have one user who's OWA does not update his inbox as it should;

For example:  Today he only received 3 out of the 96 e-mails in his OWA,   (all other e-mails are showing on his phone & in Outlook).

Yesterday's mail (6 out 209) only showing in OWA.

All other users on the server is fine.

Any ideas?
0
Comment
Question by:Rupert Eghardt
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
2 Comments
 
LVL 19

Expert Comment

by:Miguel Angel Perez Muñoz
ID: 40478216
It is possible user has any filter on the view (view only read or unread emails)?
0
 
LVL 2

Accepted Solution

by:
Jon Sverrisson earned 500 total points
ID: 40487696
Make sure that the user is not filtering e-mail in the OWA inbox. Check the rules in the OWA, see if the user has implemented rules that might be tampering with the incoming mail.

It is recommended that OWA is displayed in Internet Explorer, however, you can try other browsers and see if ths problem persists.

Go to Control Panel, Internet Options, click on Delete and select Cookies and Temporary internet files, remove them and see if the problem has been solved.

If nothing of the above works, you can check the following setting: On the server, open IIS, Default Web Site, go to properties of ExchWeb, click Directory Security and enable Integrate Windows authentication.

Best of luck,
Jon
0

Featured Post

Are your AD admin tools letting you down?

Managing Active Directory can get complicated.  Often, the native tools for managing AD are just not up to the task.  The largest Active Directory installations in the world have relied on one tool to manage their day-to-day administration tasks: Hyena. Start your trial today.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Windows server 2008 exchange 3 25
RPC Proxy can't be pinged 4 31
Exchange 2016 - not receiving mail 17 48
exchange 2007 1 14
What does UTC stand for?  “Coordinated Universal Time” – Think of this as the true time on Planet Earth that never changes with the exception of minor leap seconds here and there to account for the changes in the planet's rotation.   What does th…
Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
To show how to create a transport rule in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Mail Flow >> Rules tab.:  To cr…
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…

733 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question