We help IT Professionals succeed at work.

Export SSL certificate with Root CA and Intermediates chain (full chain)

2,262 Views
Last Modified: 2014-12-08
We are trying to get an SSL certificate correctly working on an external service/security device where SSL terminates, which then sends traffic to the web servers here.

The certificate is a GoDaddy certificate. We have it working now where everything passes on the SSL test, except the Root CA is missing, so this is what we're trying to fix.

We haven't yet uploaded our SSL cert directly to the security device/service, it initially pulled the cert from the live web site somehow. But since the Root CA is missing we need to find a solution, the device does accept directly uploading certificate files in .pfx, .pem and .cer formats.

Would exporting the SSL cert from Windows as a .PFX, and enabling the option below include the Root CA, or only the Intermediaries? :

- Include all certificates in the certification path if possible



Last question, as possibly we can merge into one file all the certificates needed.. the security device accepts .PEM format so I'm wondering if taking the .PEM I have (used OpenSSL to export the .PFX to PEM) and then pasting into that .PEM file the root CA cipher code, and the Intermediate cipher code(s) -  and then uploading that one .PEM file do the trick? Or can a .PEM only have one certificate contained.  The .PEM I have has some header stuff before the ------BEGIN CERTIFICATE---- part.


Problem is this site is now live and in production, using this security device/service so I'm not going to have much time to play around as I will be disrupting the site once I start this troubleshooting. So hoping someone has some experience with these things so I can have some files ready to try and complete this as quickly as possible.


Thanks
Comment
Watch Question

CERTIFIED EXPERT

Commented:
You can simply export the root and intermediate certificates in the chain and install on the device.  

Also if you include all certificates in the path in your export it should (however this does not always work )


I suggest exporting the root and intermediate then installing them.
Vas

Author

Commented:
The issue is I can only upload ONE file.   Are you saying it should work if I merged all the exported certs into one file?
Simple Geek from the '70s
CERTIFIED EXPERT
Distinguished Expert 2019
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.