Solved

Exchange errors

Posted on 2014-12-03
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Last Modified: 2015-04-14
Hi Experts,

I have strange errors with my exchange cluster 2007.
Some emails cannot be sent internal.

Here is the error:
Action: failed
Status: 5.2.0
X-Supplementary-Info: < #5.2.0 smtp;550 5.2.0 STOREDRV.Deliver: The
Microsoft Exchange Information Store service reported an error. The
following information should help identify the cause of this error:
"MapiExceptionJetErrorReadVerifyFailure:16.18969:7F1C0000,
17.27161:0000000062020000000000000000000000000000, 255.23226:00000000,
255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000,
255.27962:0A000000, 255.27962:94000000, 255.17082:06FCFFFF,
0.27745:15000000, 4.21921:06FCFFFF, 255.27962:FA000000, 255.1494:2F400000,
255.1238:00000000, 4.55881:0F010480, 0.27676:0F010480, 0.23580:0F010480,
0.31004:0F010480, 0.39497:00000000, 4.55881:0F010480, 0.27676:0F010480,
0.23580:0F010480, 0.16668:00000000, 0.27420:0F010480, 0.39497:0F010480,
4.55881:0F010480, 0.27676:00000000, 0.23580:0F010480, 0.36537:0F010480,
4.5587:0F010480, 0.65193:00000000, 6.21970:0F01048003002F0E0F010480,
6.21970:0F0104800300230E00000000, 4.13236:06FCFFFF, 4.4097:06FCFFFF,
4.5093:06FCFFFF, 4.5318:06FCFFFF, 4.10104:06FCFFFF, 0.21 097:0F010480,
4.8756:BFF9FFFF, 4.4353:BFF9FFFF, 4.5257:BFF9FFFF, 4.4606:06FCFFFF,
255.1750:2F000000, 0.26849:71040000, 255.21817:06FCFFFF".>
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Question by:Eprs_Admin
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12 Comments
 
LVL 19

Assisted Solution

by:Adam Farage
Adam Farage earned 250 total points
ID: 40478410
This is usually due to logical database corruption or (if happening to a single user) mailbox corruption of the Inbox folder itself. If this is happening to multiple users, create a new database and move them there. If this is happening to a single user, move the mailbox to a new database and then move it back.

The move process should clear up the corruption.
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LVL 5

Assisted Solution

by:A Karelin
A Karelin earned 250 total points
ID: 40478411
0
 

Author Comment

by:Eprs_Admin
ID: 40478457
In my case it happens for 2-3 users.

Can I move the user mailbox when he is online ?
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LVL 5

Expert Comment

by:A Karelin
ID: 40478467
To another database? Yes.
0
 

Author Comment

by:Eprs_Admin
ID: 40478482
yes just to another database.

I have two databases online, one for users, one for managers.
The mailbox with errors is on the manager DB -> so I just can move it to the user DB right ?
Without any issues ?
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LVL 5

Expert Comment

by:A Karelin
ID: 40478545
Yes, you can move the user to the manager DB, then moved him back.
0
 

Author Comment

by:Eprs_Admin
ID: 40478571
OK great , then I wait for my backup and move it.

Also I want to make a complete consistency check, can you show me how ?
Do I make this over the command line ?
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LVL 5

Accepted Solution

by:
A Karelin earned 250 total points
ID: 40478590
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Author Comment

by:Eprs_Admin
ID: 40478686
Thanks.
Just one question , what is Isinteg ?

Application-level logical integrity can be verified with Isinteg for mailbox and public folder databases.
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LVL 5

Expert Comment

by:A Karelin
ID: 40478706
0
 
LVL 19

Assisted Solution

by:Adam Farage
Adam Farage earned 250 total points
ID: 40478720
So a few things, since Karelin is not really explaining much..

You can move a user in Exchange 2007 while they are online, but I would make sure there Outlook profile is in cached mode. This allows them to work offline, as the moves within Exchange 2007 are *not* an online move (such as Exchange 2010 or 2013). If they are not receiving email obviously this takes priority but just keep this in mine.

ISINTEG also needs to be ran while the database is offline. Also the ISINTEG checks the database for integrity and (depending on the switches used) will attempt to repair the broken pointers / mapi props that are corrupt.

Furthermore, if its a few mailboxes out of a bunch then I would sum this up to mailbox corruption and not database corruption.
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Author Comment

by:Eprs_Admin
ID: 40478804
ok tanks
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