Exchange errors

Hi Experts,

I have strange errors with my exchange cluster 2007.
Some emails cannot be sent internal.

Here is the error:
Action: failed
Status: 5.2.0
X-Supplementary-Info: < #5.2.0 smtp;550 5.2.0 STOREDRV.Deliver: The
Microsoft Exchange Information Store service reported an error. The
following information should help identify the cause of this error:
17.27161:0000000062020000000000000000000000000000, 255.23226:00000000,
255.27962:7A000000, 255.27962:0A000000, 255.27962:0E000000,
255.27962:0A000000, 255.27962:94000000, 255.17082:06FCFFFF,
0.27745:15000000, 4.21921:06FCFFFF, 255.27962:FA000000, 255.1494:2F400000,
255.1238:00000000, 4.55881:0F010480, 0.27676:0F010480, 0.23580:0F010480,
0.31004:0F010480, 0.39497:00000000, 4.55881:0F010480, 0.27676:0F010480,
0.23580:0F010480, 0.16668:00000000, 0.27420:0F010480, 0.39497:0F010480,
4.55881:0F010480, 0.27676:00000000, 0.23580:0F010480, 0.36537:0F010480,
4.5587:0F010480, 0.65193:00000000, 6.21970:0F01048003002F0E0F010480,
6.21970:0F0104800300230E00000000, 4.13236:06FCFFFF, 4.4097:06FCFFFF,
4.5093:06FCFFFF, 4.5318:06FCFFFF, 4.10104:06FCFFFF, 0.21 097:0F010480,
4.8756:BFF9FFFF, 4.4353:BFF9FFFF, 4.5257:BFF9FFFF, 4.4606:06FCFFFF,
255.1750:2F000000, 0.26849:71040000, 255.21817:06FCFFFF".>
Eprs_AdminSystem ArchitectAsked:
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Adam FarageSr. Enterprise ArchitectCommented:
This is usually due to logical database corruption or (if happening to a single user) mailbox corruption of the Inbox folder itself. If this is happening to multiple users, create a new database and move them there. If this is happening to a single user, move the mailbox to a new database and then move it back.

The move process should clear up the corruption.
Eprs_AdminSystem ArchitectAuthor Commented:
In my case it happens for 2-3 users.

Can I move the user mailbox when he is online ?
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A KarelinCommented:
To another database? Yes.
Eprs_AdminSystem ArchitectAuthor Commented:
yes just to another database.

I have two databases online, one for users, one for managers.
The mailbox with errors is on the manager DB -> so I just can move it to the user DB right ?
Without any issues ?
A KarelinCommented:
Yes, you can move the user to the manager DB, then moved him back.
Eprs_AdminSystem ArchitectAuthor Commented:
OK great , then I wait for my backup and move it.

Also I want to make a complete consistency check, can you show me how ?
Do I make this over the command line ?

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Eprs_AdminSystem ArchitectAuthor Commented:
Just one question , what is Isinteg ?

Application-level logical integrity can be verified with Isinteg for mailbox and public folder databases.
Adam FarageSr. Enterprise ArchitectCommented:
So a few things, since Karelin is not really explaining much..

You can move a user in Exchange 2007 while they are online, but I would make sure there Outlook profile is in cached mode. This allows them to work offline, as the moves within Exchange 2007 are *not* an online move (such as Exchange 2010 or 2013). If they are not receiving email obviously this takes priority but just keep this in mine.

ISINTEG also needs to be ran while the database is offline. Also the ISINTEG checks the database for integrity and (depending on the switches used) will attempt to repair the broken pointers / mapi props that are corrupt.

Furthermore, if its a few mailboxes out of a bunch then I would sum this up to mailbox corruption and not database corruption.
Eprs_AdminSystem ArchitectAuthor Commented:
ok tanks
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