Solved

BSOD on HYPER-V Virtual server

Posted on 2014-12-03
7
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Last Modified: 2014-12-15
Setup:
HYPER-V Host: Server 2012 R2
Virtual Machine: Server 2008 R2

We have had one of our VM's BSOD a couple times recently and not sure what the issue is. I checked the event viewer logs before both BSOD instances and there is no event before the BSOD that replicates.

Event Viewer Log: The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

EventId: 41
Task Category: (63)

Ran Bluescreenviewer on the VM and here is the information I received:

Bug Check Code: 0xf4
notskrnl.exe
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Question by:SBSWIZARD
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7 Comments
 

Author Comment

by:SBSWIZARD
ID: 40478620
The actual physical server does not reboot or crash, nor do the other two VM's on the server. Just this one VM will crash.
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Author Comment

by:SBSWIZARD
ID: 40478801
Ran elevated command prompt with sfc /scannow

Found no integrity problems.
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LVL 88

Expert Comment

by:rindi
ID: 40478885
Zip your last 3 minidumps and attach them with your next comment. If you aren't setup for minidumps, but rather large dumps, change the settings so that in future only minidumps are made. Then await the next 3 BSOD's so you have something to upload.

Besides that, what is different on this server compared to the others? Does it run special software that may cause this?
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Author Comment

by:SBSWIZARD
ID: 40479049
It is a terminal server.

It runs Worldox and Orion. Not sure if you're familiar with those programs.

Both of the databases for each program are stored on a different VM.
Minidumps.zip
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LVL 88

Accepted Solution

by:
rindi earned 500 total points
ID: 40479060
No, I don't know those programs, but If I were you I'd start looking at those programs as being the cause of the problem.
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Author Comment

by:SBSWIZARD
ID: 40479143
I've looked through the logs and am not seeing anything in the application log during the times of the BSODs about anything crashing or failing.
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LVL 88

Expert Comment

by:rindi
ID: 40479157
The logs are often limited and don't show too much, particularly when it comes to crashes.
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