Solved

Unknown hardware on my Surface Pro 2 - Surface Cover Telemetry

Posted on 2014-12-03
2
687 Views
Last Modified: 2014-12-04
My Surface was recently factory reset and has a piece of Unknown Hardware in device manager. When I try to have it find the driver automatically it says it  found the driver but failed to install it. Code 28.

Surface Cover Telemetry


Do you have any recommendations? I just assume this should be configured correctly...
0
Comment
Question by:ITworks
2 Comments
 
LVL 53

Expert Comment

by:McKnife
ID: 40479579
I guess this is an interesting google hit: http://answers.microsoft.com/en-us/surface/forum/surfpro2-surfupdate/surface-pro-2-surface-cover-telemetry-driver-blank/c5c4508a-d23f-4bd3-8631-d851d8f776a3
It shows that maybe the cause is a firmware update. Maybe the solution is another firmware update, too. Please go to http://www.microsoft.com/surface/en-us/support/install-update-activate/pro-2-update-history?lc=1033 to see how to install them.

By the way, are you on 8.1 or on 8? You should upgrade to 8.1.
0
 
LVL 78

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
ID: 40479765
you need to get the firmware updates.
Step 1:       Swipe in from the right edge of the screen and then tap or click Settings.
(If you’re using a mouse, point to upper-right corner of screen, move the mouse pointer down, and then click Settings.)
Step 2:       Tap or click Change PC settings, and then tap or click Update and recovery.
Step 3:       Tap or click Check now.
Step 4:       If there are updates available, tap or click View details.
Step 5:       Tap or click to select the updates you want to install, and then tap or click Install.
You may need to restart Surface after the updates have been installed.

http://gg.gg/3n26k
0

Featured Post

What Security Threats Are You Missing?

Enhance your security with threat intelligence from the web. Get trending threat insights on hackers, exploits, and suspicious IP addresses delivered to your inbox with our free Cyber Daily.

Join & Write a Comment

Suggested Solutions

Title # Comments Views Activity
Clone boot drive question 5 70
Virl for Cisco 4 beginner 6 71
HP Laptop Drivers 13 28
GPO warning 15 24
Sometimes a user will call me frantically, explaining that something has gone wrong and they have tried everything (read - they have messed it up more and now need someone to clean up) and it still does no good, can I help them?!  Usually the standa…
Detailed instructions on how to install an Access add-in in recent versions of Office and Windows (with screen shots)
In this Micro Tutorial viewers will learn how to use Boot Corrector from Paragon Rescue Kit Free to identify and fix the boot problems of Windows 7/8/2012R2 etc. As an example is used Windows 2012R2 which lost its active partition flag (often happen…
The viewer will learn how to successfully download and install the SARDU utility on Windows 8, without downloading adware.

706 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

15 Experts available now in Live!

Get 1:1 Help Now