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Solarwinds NPM Map red dotted line

Posted on 2014-12-03
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Last Modified: 2015-02-10
Hi,
I have rebuilt a SW server and added my devices using auto discover. I have configured a map using Network atlas by dragging and dropping the required devices onto the map. I tried linking the devices using the Connect Now feature but some of the devices will not connect automatically so I have manually linked the interfaces on the devices using the straight line tool provided. The link created auto changes to a red dotted line showing that it is down, the SW documentation states "A Red dashed line means that the Topology Calculator was unable to produce a connection drawn on the map. The drawn connection does not exist between nodes or there are not enabled Topology pollers on these nodes".
I have checked that there is a connection between these devices and it is UP. I have re-managed and rediscovered the devices but no joy. I then used the SW Orion Universal Device poller to try and updated the Topology pollers for the devices. One of the devices (Cisco ASA) shows an error "OID is not supported", this device and links was previously managed on the old system ?.
Any ideas how I can get these device links to display properly. The devices themselves are displaying ok ?

Thanks
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Question by:padraic Carron
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6 Comments
 
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Accepted Solution

by:
btan earned 1500 total points
ID: 40480228
Mainly the issue as stated by SW is due to
e.g. You have either selected an OID that is not currently supported for the selected node, or
e.g. You have attempted to create a poller without selecting a valid OID to poll.

also it is on assumption the device is not updated causing using different or changed OID MIB, but do check out this as it shed using MIB walk with "caveat" e.g. ASA responds to GET, but not GET NEXT or GET TABLE https://thwack.solarwinds.com/thread/36715

else it is supposed if your hardware and software are the same, we should be getting the same results. But if you do not get a result, it is likely indication the OID tested does not match the device on which you are testing it. There is some difference introduced during such rebuild setup..

Just other info .

How do I move nodes to a new polling engine?
http://knowledgebase.solarwinds.com/kb/questions/1269/How+do+I+move+nodes+to+a+new+polling+engine%3F

How do I add a MIB to the SolarWinds database? How do I add OIDs to the SolarWinds database?
http://knowledgebase.solarwinds.com/kb/questions/1293/How+do+I+add+a+MIB+to+the+SolarWinds+database%3F++How+do+I+add+OIDs+to+the+SolarWinds+database%3F
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Author Comment

by:padraic Carron
ID: 40480512
Hi,
I don't know much about OID's MIBS, but I would assume solarwinds has all the Cisco mibs installed. I have downloaded and updated the latest mib file from solarwinds. If I need to update a specific OID where do I find this, I have used MIB Walker against the devise and it returned a list of OID's so which one do I need to use ?. Is it not possible to update solarwinds with all Cisco mibs at the same time so I do not run into this problem again.
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LVL 64

Expert Comment

by:btan
ID: 40480713
For more info on Cisco ASA info on the OID
https://thwack.solarwinds.com/docs/DOC-164574

The different versions of MIB support in the PIX @
https://thwack.solarwinds.com/thread/31959

Ref prev post on adding MIB, adding MIBs into Orion will allow you to search for OIDs in the Universal Poller. However, if you already know the OID you wish to use, you can create a Universal Device Poller for your device even if the MIB is not in our MIB database. For more information about Universal Device Pollers, see this on guidance for step through to setup poller @ http://www.solarwinds.com/netperfmon/solarwinds/wwhelp/wwhimpl/common/html/wwhelp.htm#context=SolarWinds&file=OrionAGMonitoringCustomMIBs.htm

Others

ASA MIB Support List
ftp://ftp.cisco.com/pub/mibs/supportlists/asa/asa-supportlist.html

Cisco's MIB browser tool:
http://tools.cisco.com/Support/SNMP/do/BrowseOID.do?local=en
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Assisted Solution

by:padraic Carron
padraic Carron earned 0 total points
ID: 40593185
Hi,
Had Solarwinds engineer RDP into the network and he could not fix it, believes it is a Cisco bug/problem and advised contacting Cisco support. I don't have support and the problem is not critical so Going to drop it until the next upgrade.
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LVL 64

Expert Comment

by:btan
ID: 40593313
noted thanks
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Author Closing Comment

by:padraic Carron
ID: 40600312
thanks
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