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QuickBooks Premier Retail 2014-Default Checking Account Problem

Posted on 2014-12-03
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Last Modified: 2014-12-08
User has QuickBooks Premier Retail 2014. She has a few (more then 2) checking accounts associated with the company database file. In her preferences she has identified a primary/default checking account.

When she views a check from an account other then her primary, and then tries to write a new check, the primary account check does not appear by default, but the prior account that she viewed the check from does. Basically her preferences are not working in that scenario.

Any ideas?
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Question by:mapalaska2003
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Accepted Solution

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John Hurst earned 500 total points
ID: 40480797
If I understand you correctly, QuickBooks is working just as it should.

If I navigate from inside the cheque window while in Secondary Account to a new cheque, it will be on the Secondary account. That is what you said also, and QuickBooks is operating normally.

If you close the Cheque Window and go Banking -> Write Cheques, then the Primary Account as defined in Preferences will be used.

This is all normal and correct.
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Author Closing Comment

by:mapalaska2003
ID: 40487307
Thanks and happy holidays John.
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LVL 93

Expert Comment

by:John Hurst
ID: 40487334
@mapalaska2003  - You are very welcome and I was happy to help. You have a good holiday as well.
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