troubleshooting Question

yahoo mail account not accessible...

Avatar of HainKurt
HainKurtFlag for Canada asked on
Internet / Email SoftwareSecurity
13 Comments1 Solution1360 ViewsLast Modified:
Hi,

I cannot access to my yahoo account and I dont know what happened... Since friday last week (6 days) I cannot login/ cannot reset password/ cannot do anything...

when I try to login , i do get:

Invalid ID or password.
Please try again using your full Yahoo ID.

then, when I click on "I can't access my account"
it goes to here: https://edit.yahoo.com/forgotroot

after entering captcha, i do get

Your password can’t be reset online.
For security reasons, you need contact Yahoo Customer Care to help you reset your password.

If you used an alias or profile name, we recommend that you try again with the Yahoo ID associated with the alias. If not, you can contact Customer Care to help reset your Yahoo password.

Why do I have to wait?

if I do click "Why do I have to wait?" I see this:

We have locked this option for your protection because we believe someone may have unauthorized access to your account. Contact customer care.

Contact Customer Care

when I do click "Contact Customer Care", I start all over:

it goes to this page: https://io.help.yahoo.com/contact/index?locale=en_US&y=PROD_ACCT&page=contact
 asking for options & possible solutions, which I end up with first thing I have above...

I dont see any toll free number (I am in Turkey) or any form to send message to yahoo.. or any chat window...
3 days ago, somehow I saw a form (which I cannot see/access anymore), which I got a reference number... after that form, for 3 days, I did not get any message from yahoo (I gave my alternate email address)...

Do not know what to do... this is an email address that I use for more than 12 years... need help...
ASKER CERTIFIED SOLUTION
HainKurt
Sr. System Analyst

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