Missing Drive letter when trying to map a drive

So I have a shared folder that is mapped to the same drive (Q) on all my computers. I was having a problem with one computer so I disconnected the Q drive and when I went to remap the Q drive it was missing from the list of letters. I used a program to view my drives and Q is tied up with something and there is no option to disconnect it or change the drive letter. Any help would be much appreciated!!
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Frosty555Connect With a Mentor Commented:
The Q:\ drive is weird. It is used behind the scenes as a "protected drive" by some Microsoft "click-to-run" programs like certain editions of Office 2010 and 2013. This behavior can't easily be changed in a supported / stable way.

A frustrating annoyance IMHO, but the easiest thing to do is to avoid using the Q:\ drive. Map your shared folder as a different drive like the W:\ drive.
HOTWATTAuthor Commented:
You are correct when I disconnected the drive microsoft click to run took it over I just noticed it and its mapped to the Q. So there is no possible way to fix that? Thanks for the help!
There very well might be a way to uninstall the click-to-run programs, forcibly disconnect the Q:\ drive, and then install an edition of office that doesn't use Click-to-run, such as the volume license edition. Or maybe three's an unsupported / unstable way to force the click-to-run to use a different drive letter.

But IMHO it's more work than it is worth, much easier to just avoid using the Q:\ drive for network drive mappings so that this problem doesn't rear it's head again on other computers.
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