Solved

Reset Win 8 without disk and keyboard

Posted on 2014-12-04
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Last Modified: 2014-12-16
Hello,
I need to factory reset a win 8 Toshiba laptop.
Don't have the OS on dvd, don't have a startup disk, the internal keyboard is not working (external usb mouse and keyboard work though).
No booting into bios seems possible.
What is the easiest way to do that?
Another win 8 machine is around...
Thanks!
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Question by:Sumukha
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20 Comments
 
LVL 34

Assisted Solution

by:Michael-Best
Michael-Best earned 100 total points
ID: 40480970
See:
"System Recovery from Hard Disk Drive"

From the link by mytoshiba.com
http://www.mytoshiba.com.au/support/items/faq/71

The USB keyboard may or may not work to do this?
If the onboard keyboard is the only way then you will need to use hardware diagnostics to resolve the non responsive keyboard and replace it if it is faulty or seek service from Toshiba.
0
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 100 total points
ID: 40480990
There should be a recovery partition on the hard drive to get you started.

But first, you should get the keyboard fixed if it is not working. I would if it were mine.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 40481049
Win 8 Computer are not provided with recovery disks,
Recovery is via a hidden partition that is built into your Hard Disk Drive.

You can still use Recovery Disks to re-install your computer back to your Factory Default Settings. if you have made them.

See the link in my previous post.
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Author Comment

by:Sumukha
ID: 40481109
There is a recovery partition.
The USB keyboard works, but I cannot boot into the bios with it.
The Chnage PC Settings window does not open.
Trying a restore point now.

Thx
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40481123
The USB keyboard works, but I cannot boot into the bios with it.

So you need to get the computer repaired first as noted above.
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 40481124
FYI
This may help:
How to Create and Use a Recovery Drive or System Repair Disc in Windows 8 from:
howtogeek.com/
http://www.howtogeek.com/131907/how-to-create-and-use-a-recovery-drive-or-system-repair-disc-in-windows-8/
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 40481146
Allow me to repeat my previous suggestion:
Michael-Best2014-12-05 at 00:59:15ID: 40480970
If the onboard keyboard is the only way then you will need to use hardware diagnostics to resolve the non responsive keyboard and replace it if it is faulty or seek service from Toshiba.
0
 

Author Comment

by:Sumukha
ID: 40481182
Micheal,

Thank you for your posts. The USB keyboard works, but I cannot get into the bios with it, reset the machine from there or create a recovery disk. Once in Windows the PC Settings window is also not available.
Which hardware diagnostics are you referring to?
Thanks
0
 
LVL 18

Assisted Solution

by:web_tracker
web_tracker earned 100 total points
ID: 40481455
If you can't go to a boot device menu, or to the bios with the external keyboard and the internal keyboard does not work then you will no be able to boot to the recovery partition, run diagnostics or go into the bios. '

What is wrong with the internal keyboard? None of the keys on the keyboard work? Or are you just missing some of the keys off the keyboard? Or are some keys not working or sticking? Was liquid spilled on the keyboard at any time?   In order to use the laptop you need to get a keyboard that will work.
Note depending on the laptop manufacturer the laptop keyboards are usually quite cheap, (ie Dell sells theirs for $20 plus sh).  Usually it is not too hard to replace the laptop keyboard. But I guess until a replacement keyboard is received the user problems still needs to use the laptop. If you are able to get windows running, do not do the manufacturers restore until the internal keyboard is replaced.
0
 

Accepted Solution

by:
Sumukha earned 0 total points
ID: 40481504
Hi web tracker,
thanks for posting.
No physical damage - laptop is 5 months old. Just stopped working to together with the PC Settings dialog.
Here is what I am doing now: took out the hdd, saved files, deleted win folder, boot up again.
Right now machine restores.
Let's see how things look afterwards.

Thanks!
0
 
LVL 34

Expert Comment

by:Michael-Best
ID: 40481596
" laptop is 5 months old"
"took out the hdd, saved files, deleted win folder"

So You have saved all the data?

RMA it under warranty ( but this may be invalid as you have "took out the hdd" )

Consult the supplier for your RMA / service / replacement keyboard options.
0
 
LVL 92

Assisted Solution

by:nobus
nobus earned 100 total points
ID: 40482386
>>  Another win 8 machine is around...  <<  is that the same model ?
then you can put the disk in here, and o the recovery on the working one
restore the disk to non  working one later
0
 

Author Comment

by:Sumukha
ID: 40483290
Hi Nobus, no. not the same model.

The trick with deleting the Windows folder actually worked and the machine is up and running again.
Still annoyed by Win 8,

Thanks!
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40483304
The trick with deleting the Windows folder actually worked  <-- Strange machine. I have not seen that happen before (in a couple of decades).
0
 
LVL 92

Expert Comment

by:nobus
ID: 40483401
me too -  i wonder if we're talking about the same thing here
0
 

Author Comment

by:Sumukha
ID: 40483639
Very simple. If at startup no functioning Windows installation is being found and a recovery partition is present, the machine boots to a blueish screen (not BSOD) where all options are being displayed.
Try it. It works.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40484323
tx for the update !
0
 

Author Comment

by:Sumukha
ID: 40494547
I am trying to close this thread and want to honor everybody's input since it might help others looking for a solution, although I figured it out myself.
How do I do that? When I mark mine as the best solution because it worked, It seems I cannot give points to others...
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40494565
Accept your own solution http#a40483290 and if you wish, split the points (accept multiple solutions) to others.
0
 

Author Closing Comment

by:Sumukha
ID: 40502205
Thanks for everybody's input!
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