Solved

Remote Desktop goes black while scanning with RemoteScan session hangs

Posted on 2014-12-04
1
155 Views
Last Modified: 2015-01-07
We have a Windows 2008 R2 terminal server with 20 concurrent users. Intermittently, one user will go to scan from a small card reader scanner and while they are scanning on the terminal server using RemoteScan, the session will lock up to a black screen. The only way to get the session back is to kill it as an administrator. None of the other users are affected by this. The server is also a domain controller and the license server for RDP. It is a virtual server running under Hyper-V with 16GB of ram and 4 virtual cpu's. Any ideas?
0
Comment
Question by:amkbailey
1 Comment
 
LVL 18

Accepted Solution

by:
web_tracker earned 500 total points
Comment Utility
try rebuilding the users profile.  Rename the user's profile: User_name.old  Then create a new user profile for the user: User_name. then migrate the user's data to the new profile and then test to see if the user is still having issues.
0

Featured Post

How does your email signature look on mobiles?

Do your employees use mobile devices to reply to emails? With mobile becoming increasingly important to the business world, it is in your best interest to make sure that your email signature looks great across all types of devices.

Join & Write a Comment

The recent Microsoft changes on update philosophy for Windows pre-10 and their impact on existing WSUS implementations.
Last article we focus in how to VMware: How to create and use VMs TAGs – Part 1 so before follow this article and perform the next tasks, you should read the first article how to create the TAG before using them in Veeam Backup Jobs.
This tutorial will walk an individual through the steps necessary to enable the VMware\Hyper-V licensed feature of Backup Exec 2012. In addition, how to add a VMware server and configure a backup job. The first step is to acquire the necessary licen…
This tutorial will walk an individual through the process of transferring the five major, necessary Active Directory Roles, commonly referred to as the FSMO roles to another domain controller. Log onto the new domain controller with a user account t…

728 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

14 Experts available now in Live!

Get 1:1 Help Now